My Paypal account has been deducted with my cash in amount but why is it not reflected in my GCash balance?2018-05-12T04:02:03+00:00

If you have done the GCash cash in process in the app and your Paypal account has been deducted but the amount is not added to your GCash available balance, the transfer of money from the Paypal’s system may have not completed successfully. To facilitate checking and validation in case a refund should be made, you may contact GCash Care and provide the following information:

  • Paypal Email
  • Paypal Transaction ID
  • Transaction Date & Time
  • Amount
  • Screenshot of the transaction confirmation email sent by Paypal
What does the error “No Payment Source Found” mean?2018-05-01T09:33:23+00:00

To resolve the error “Your Cash in cannot be processed because no payment source found“, you need to activate your Paypal account. An activated Paypal account means you have a card or bank account added and confirmed.

You may reach out and contact the Paypal support to get more details on the Paypal Account Activation process.

How can I remove or lift my Paypal sending or withdrawal limit so I can cash into my GCash?2018-05-01T09:20:58+00:00

To fully enjoy your GCash cash in via Paypal service, make sure that you do not have a sending/withdrawal limit on your Paypal account. Make sure that you have verified your Paypal account and that sending/withdrawal limit has been lifted.

You may reach out and ask Paypal support for more details on verifying your Paypal account and how to lift the sending/withdrawal limits.

Why do my Paypal transactions have a sending/withdrawal limit?2018-04-11T22:49:12+00:00

For security purposes, Paypal enforces initial limits on the amount you can Cash In per period or per transaction. Until you can complete the steps required by Paypal to remove the sending or withdrawal limit, you will not be able to Cash In as frequently or as much as you would want. You may reach out to Paypal support to ask for more details about the Paypal account sending/withdrawal limits and the steps to remove the limits in your Paypal account.

What is a preapproved payments plan?2018-04-11T22:45:01+00:00

When you link your PayPal account to GCash, you receive an email from PayPal indicating “you’ve signed up for preapproved payments plan to G-Xchange, Inc.“. This preapproved payments plan gives GCash temporary permission to transfer your Paypal funds to your GCash account, with a limit of USD 2,000 or around PHP 100,000, equivalent to your GCash wallet limit.