Terms and Conditions

Welcome to GCash. Please read these TERMS AND CONDITIONS (T&Cs) prior to completing the registration for an account with GCash. The following T&Cs shall govern the terms under which you may access and use the products of GCash, the GCash MasterCard, GCash website, GCash App and the services associated with it (together “GCash Service” or “GCash Services” ). By registering to GCash or using the GCash App, you accept and agree to be legally bound by the T&Cs. Please also read the Privacy Policy of GCash and Acceptable Use Policy before you use any portion of the GCash Service. The Privacy Policy describes how your personal data is collected and processed when you use the GCash Service. The Acceptable Use Policy defines the set of rules that you should comply with when using the GCash App. If you do not understand or do not wish to be bound by the T&Cs or Privacy Policy, you should not access or use any portion of the GCash Service.

These T&Cs shall be effective, valid and binding from the time you agreed to it and will exist up to the time that it is terminated by you or us, save for those provisions that will remain effective after termination as stated in these T&Cs, laws or regulations.

GCash reserves the right to modify these T&Cs at any time without any advance notice. Any changes to these T&Cs will be effective immediately upon posting on this page, with an updated effective date. By accessing or using the GCash Service after any changes have been made, you signify your agreement on a prospective basis to the modified T&Cs and all the changes. Be sure to turn to this page periodically to ensure familiarity with most current version of the T&Cs.

Any version of these T&Cs in a language other than English is provided for convenience and you understand and agree that the English language version will control if there is any conflict.

Under these T&Cs, the terms “GCash”, “we”, “us”, and “our” refer to G-Xchange, Inc. together with its employees, directors, affiliates, successor and assigns. GCash is duly registered with and licensed by the Bangko Sentral ng Pilipinas (BSP).

1. BASIC TERMS

1.1 By accepting the T&Cs, you represent that you are at least 13 years old to register for a GCash account. If you are younger that 13, parental consent will be required of you.
1.2 If you are a business entity, you also represent that you are duly authorized to do business and your employees, officers, representative and other agents accessing or using the GCash Service are duly authorized to access and use the GCash Service and to legally bind you to these T&Cs and all transactions conducted under your username and password.

2. REGISTRATION FOR GCASH WALLET

2.1 When you accept these T&Cs, you are setting up your GCash Wallet that is associated with your mobile number. Depending on the specific GCash Service that you are availing, you will be asked to provide information such as your complete name, present and/or permanent address, date of birth, nationality, source of funds, photo of yourself and signature in accordance with the requirements of Know-Your-Customer (“KYC”) requirements of the BSP. We may verify your registration information through a third party verification vendor, as we may deem necessary. In some cases, we may ask you to provide additional details or information that can aid in verifying your identity.
2.2 You agree to provide all necessary information and render all reasonable assistance and cooperation that we may require in order to complete the verification. The information you provide will be used to determine if you are eligible to begin and/or continue to use your GCash Wallet or the GCash Service. We reserve the right to close, suspend or limit your access to your GCash Wallet and/or GCash Service in the event that we are unable to obtain or verify our information. All collection and use of your personal data by us is subject to the Privacy Policy of GCash.
2.3 You are responsible for providing accurate registration information and for keeping your registration information up to date, or notifying us in the event of changes. In addition, as certain GCash Services may become available or be offered only on selective basis or promotional basis, supplementary information may be required from your end in order to enable the relevant GCash Services or avail of the GCash Service.
2.4 The registration process may also be done through SMS (via 2882) or USSD (by dialing *143#) if you are a Globe or TM mobile subscriber.
2.5 You have the option to obtain the GCash MasterCard and link it with your GCash Wallet. GCash will store all information relating to your GCash MasterCard, including but not limited to transaction details.

3. DEFINITIONS

Definitions appearing in these T&Cs shall have the meanings ascribed to them below.

“GCash” shall refer to a form of electronic money which allows customers who registered to GCash Service to easily and conveniently send and receive cash as well as make payments electronically.

“GCash App” shall refer to the GCash Service application running on mobile devices where the GCash customer can avail of the GCash Service or make use of the GCash Wallet.

“GCash Wallet” shall refer to e-money instrument that stores Philippine Peso (Php) value which resides in the GCash system. It is an account that is linked to the GCash customer’s mobile Subscriber Identity Module (SIM) card and which may or may not be evidenced by a physical GCash MasterCard. Functionalities include, but are not limited to, transfer of funds, payments of goods and services, over-the-air reload of airtime, and balance inquiry.

“GCash MasterCard” shall refer to prepaid card issued under license with MasterCard linked to a GCash Wallet which can be used for Point-Of-Sale (“POS”) purchases and ATM cash withdrawals. The card is also accepted in all MasterCard accredited merchants worldwide.

“GCash Customer” shall refer to a person who registers for GCash Service.

“GCash Accredited Merchant” shall refer to establishment that accepts either GCash or GCash MasterCard or both as payment for purchase of goods and services.

“Biller” shall refer to utility company and the like, accredited by GCash to accept bills payment using GCash.

“GCash Partner Outlet” or “GPO” shall refer to establishment that accepts Cash-in and Cash-out GCash transactions.

“Cash-In” shall refer to the process of exchanging physical cash to GCash.

“Cash-Out” shall refer to the process of exchanging GCash to physical cash.

“Know Your Customer” or “KYC” shall refer to the process of establishing the identity of the GCash customer as required by the BSP, also known as Customer Verification.

“Mobile Personal Identification Number” or “MPIN” shall refer to the four (4)-digit security personal identification number of, and nominated by, the GCash Customer that is used for all GCash transactions. It is also used for both POS and ATM transactions.

“Short Message Service” or “SMS” shall mean a communications protocol allowing the interchange of short text messages between mobile telephone devices.

“Unstructured Supplementary Service Data” or “USSD” shall mean the protocol used by telecommunications companies to communicate with the service provider’s computers.

4. GCASH WALLET
The GCash Wallet is a reloadable e-money instrument. It is not a deposit account, and not covered by the Philippine Deposit Insurance Corporation (PDIC). It does not earn interest. However, it is subject to the rules and regulations of the BSP, the Anti-Money Laundering Act (AMLA), as amended and the Data Privacy Act of 2012 and its Implementing Rules and Regulations. The value loaded in your GCash Wallet may be used to purchase goods and services via (a) quick-response or “QR” code scan payment method through the GCash App, or (b) POS/offline or online payment system through the use of the GCash MasterCard.

5. CASH-IN AND CASH-OUT

You may Cash-In Philippine Peso value into your GCash Wallet either through (a) Mobile Banking Service or “MBS” which means that you transfer Philippine Peso amount from your qualified bank account into your GCash Wallet via the defined functions on the GCash App, or (b) GPO where you may personally hands over Philippine Peso cash (bills/coins) to for the amount to be Cashed-In to your GCash Wallet, or (c) Phone-to-Phone or “P2P” transfer which means you can transfer Philippine Peso amount from your GCash Wallet to another GCash Wallet.

You may Cash-Out your GCash to Philippine Peso by (a) using your GCash MasterCard through participating ATMs (Automated Teller Machines) or (b) through any GPO, based on minimum and maximum cash-out amounts as may be imposed by GCash. The Cash-Out of withdrawal through the GCash MasterCard at any ATM terminals nationwide may be subject to applicable bank charges, if any.

6. REMOTE / OFF-SITE PURCHASES

For online/internet purchases, diligence is expected of the GCash customer to only transact with reputable web merchants. GCash shall not be held liable and accountable for any unauthorized transaction.

Once the transaction has been authorized, you bind yourself with the merchant’s terms of sale such as but not limited to on how you will receive the goods and/or services that you purchased. GCash is not liable and accountable for any undelivered goods and services, defects, damages and after-sales services such goods and /or services.

You shall be fully accountable for their payment transactions especially in dealing with web merchants that have limited refund policy for invalid disputes. For purposes of clarity, invalid disputes refer to all disputes except if the dispute pertains to items purchased online that are no longer available.

7. PAY BILLS

Payment of bills does not require a printed receipt from the Biller. GCASH shall be affiliating Billers to accept payments via the “Billpay” command or menu. For this transaction, the GCash Customer enters the assigned Biller code and payment amount. An SMS/Text message is sent to you confirming confirms payment request by keying-in your MPIN.

Confirmation through the use of the MPIN shall be sufficient evidence that you have authorized the payment to the chosen Biller and therefore, cannot be disputed by you. The Transaction Reference No. in the SMS/Text message confirmation shall be your proof of payment to the Biller.

8. AIRTIME LOAD AND MICRO-PAYMENTS

Loading of airtime credits and/or payment of goods and services to GCash Accredited Merchants using funds from a GCash Wallet shall be available via keyword-based commands or menu-based transactions.

For keyword-based commands, the SMS/ Text message sent from the Globe or TM enabled mobile phone shall be sufficient evidence that the GCash Customer authorized the transaction and therefore, cannot be disputed by the GCash Customer. The same rule shall apply for menu-based transactions, once the GCash Customer keys-in his/ her MPIN. In both cases, the Transaction Reference Number in the SMS/ Text message confirmation shall be the GCash Customer’s proof of payment.

9. TRANSACTION AND WALLET LIMIT

Transaction and Wallet balance limits may be assigned or changed by GCASH, at its option pursuant to applicable laws, subject to fifteen (15) days prior notice to the GCash Customers. Limits are applied not on a per wallet basis but on a per Customer basis. If a GCash customer has multiple GCash wallets under his/her name, limits shall be shared across all the wallets linked to the GCash Customer’s Customer Profile.

10. ACTIVATION AND DE-ACTIVATION OF GCASH WALLET / MASTERCARD FEATURES

GCASH may introduce other GCash Wallet/ MasterCard features. Moreover, it may also deactivate existing features at its option.

On a case to case basis, GCASH may opt to suspend or terminate a GCash Customer’s privilege to use a particular feature, whenever it deems appropriate and necessary, particularly, but not limited to occasions when there are fraudulent transactions. In such cases, GCASH may charge a fee upon reactivation of the said feature, as per request of the GCash Customer. The approval of the request shall be the sole option of GCASH.

Postpaid and KYC’d Prepaid GCash customers are qualified to have a GCash MasterCard.

A GCash Customer can have more than one GCash Wallet registered under his/her name. However, only one type of GCash MasterCard can be linked to a GCash Wallet.

Any person at least seven (7) years of age and not suffering from any disability other than minority may apply for a GCash MasterCard. For persons (7) seven to (11) eleven years of age, a father/mother or guardian may apply for a GCash MasterCard for each of their/his/her minor children, and such GCash MasterCard remains under the exclusive control of the parent/s or guardian until the child/minor reaches the age of majority, in which case, exclusive control passes to the child, unless it is ordered by the parent/s or guardian at the time of applying for GCash MasterCard that withdrawal can be made by the minor also.

Any GCash MasterCard issued remains the sole property of GCASH and is non-transferable. GCASH may suspend or terminate the use of the GCash MasterCard for whatever reason it deems fit. The GCash Customer agrees to surrender the GCash MasterCard upon demand by GCASH. In the event of any suspension, termination or confiscation of the GCash MasterCard, the GCash Customer agrees to hold GCASH and its affiliates, its board of directors, officers and staff free and harmless from any claim, damage, loss, expense, suit or liability whatsoever, arising from such suspension, termination or confiscation.

In the event of any unauthorized use of the GCash MasterCard, GCASH shall not be liable for any inconvenience or damage caused to the GCash Customer. Moreover, GCASH shall not be liable for any failure by GCash Customers to avail of GCash services due to the non-compliance with the application requirements.

11. LOYALTY / REWARDS PROGRAM

GCASH, at its sole option, shall have the option to run a Loyalty / Rewards Program on the use of GCash. The GCash Customer’s right and obligations in the Loyalty / Rewards Program shall be covered by separate Terms and Conditions specific to the Loyalty / Rewards Program.

12. FEES, RATES AND OTHER CHARGES

GCash Customer shall pay a fee for the GCash MasterCard application/renewal, if any. No joining fee or annual GCash MasterCard fee is required. GCash Customer agrees to pay other fees and charges related to his/ her GCash Wallet/ MasterCard and its use, as may be imposed by GCASH, such as, but not limited to, ATM Withdrawal, Cash-in and Cash-out fees. Fees and other charges, as may be applicable, shall be inclusive of all applicable Philippine taxes and shall be debited from the GCash Customer’s GCash Wallet or paid up front.

Charging of dormancy maintenance fees shall apply to GCash Wallets that have not been used for any monetary GCash transaction at least six (6) months from the last date of transaction. The maintenance fee shall be automatically debited from the GCASH Customer’s Wallet every 10th day of the month.

GCash wallets that remain inactive for 6 months and with zero balances shall be automatically closed.

13. SENDING OF ACCOUNT / TRANSACTION HISTORY STATEMENT

Upon the GCash Customer’s request, GCASH shall send a copy of the GCash Account/Transaction History statement either via mail, fax or email, as may be applicable. The mere act of GCASH in sending the Account / Transaction History statement in the mode and to the address indicated by the GCash Customer is conclusive presumption that the GCash Customer has received the same. GCASH and Globe shall be held free and harmless from any and all liability should the Account / Transaction History statement be read by any person other than the GCash Customer. Neither may GCash Customer thereafter raise the defence that he/ she failed to receive the Account / Transaction History statement. In all instances, GCash Customer may inquire about the Account / Transaction History statement by contacting the GCash Hotline or by visiting any of the Globe Stores. GCASH may charge a fixed amount for Account / Transaction History Statement fee per request.

14. DISPUTES AND ERRONEOUS TRANSACTIONS

The details in the SMS / Text confirmation message after every transaction and / or the entries in the Account/ Transaction History statement are presumed true and correct unless GCash Customer notifies GCASH in writing of any disputes thereon within fifteen (15) days from the date of transaction. If no dispute is reported within the said period, all transactions and the entries in the Account/ Transaction History statement are considered conclusively true and correct. Disputed transactions shall only be credited back to GCash Customers’ GCash Wallet once the claim/ dispute has been properly processed, investigated, and proven to be in favor of the GCash Customer. On the other hand, there shall be no reversals for transactions made through key-word based commands and erroneous transactions made by the GCash Customer.

15. PHONE AND GCASH WALLET / MASTERCARD SECURITY

The GCash Customer shall be responsible for the security of the GCash Wallet / MasterCard, the Globe or TM enabled phone’s Customer Identity Module (SIM) and his/her MPIN. All transactions made using the GCash Wallet / MasterCard are conclusively presumed made by the GCash Customer and the GCash Customer shall be liable therefor.

16. LOSS OF GCASH REGISTERED SIM AND / OR GCASH MASTERCARD

The security and proper care of the GCash registered SIM/ GCash MasterCard, as well as the confidentiality of his/her MPIN shall be the GCash Customer’s sole responsibility.

In case of loss of GCash registered SIM/ GCash MasterCard, the GCash Customer shall immediately inform GCASH through the GCash Hotline of such loss within twenty-four (24) hours, via telephone or through a written report/ affidavit submitted at the Globe Store. Suspension of the GCash Wallet and/ or GCash MasterCard shall be processed only upon proper authentication of the phone call or written report/ affidavit, as the case may be. All transactions made prior to the report of loss shall continue to be the liability of the GCash Customer.

A replacement SIM/ GCash MasterCard may also be created at the cost of the GCash Customer.

17. TERMINATION / CANCELLATION OF THE GCASH WALLET / MASTERCARD

Should the GCash Customer fail to comply with the Terms and Conditions provided herein, the right to use the GCash Wallet/ MasterCard shall be terminated. GCash Wallets that are dormant/no monetary activity for more than 6 months and with zero balances shall automatically be closed/ terminated.

18. LIMITS ON LIABILITY

GCash makes no warranty, express or implied, regarding GCash Service.

The GCash Service is offered on an “AS IS”, “AS AVAILABLE” basis without warranties of any kind, other than warranties that are incapable of exclusion, waiver or limitation under the laws applicable to this Agreement. Without limiting the generality of the foregoing, GCASH makes no warranty: (1) as to the content, quality or accuracy of data or information provided by GCASH hereunder or received or transmitted using the GCash Services; (2) as to any service or product obtained using the GCash Services; (3) that the GCash Services will be uninterrupted or error-free; or (4) that any particular result or information will be obtained.

GCASH shall not be liable for any loss, cost, compensation, damage or liability to you or third party arising from, directly or indirectly, or as a result of any or all of the following:

a. refusal of GCASH, any bank, financial institution, ATM or Merchant establishment and the like to allow, accept or honor GCash;
b. GCash is honored by any bank, financial institution, ATM or Merchant establishment; however payment transaction is not authorized, for any reason whatsoever;
c. GCash Customer is unable to perform or complete any transaction through the use of Globe or TM enabled mobile phone due to service/ system/ line unavailability;
d. any delay, interruption or termination of the GCash transaction whether caused by administrative error, technical, mechanical, electrical or electronic fault or difficulty or any other reason or circumstance beyond GCASH and Globe’s control (including but not limited to acts of God, strike, labor disputes, fire, disturbance, action of government, atmospheric conditions, lightning, interference or damage by third parties or any change in legislation);
e. theft or unauthorized use of GCash Wallet/ MasterCard or any loss, costs, damages or payable to any third party by the GCash Customer;
f. any misrepresentation or fraud by or misconduct of any third party, such as but not limited to owners, employees or GCash agents.

19. LIMITATION OF LIABILITY

In the event of any action that the GCash Customer may file against GCASH and/ or Globe, the GCash Customer agrees that GCASH and Globe’s liability shall not exceed ONE THOUSAND PESOS (PHP1,000.00) or the amount of the damages actually suffered by the GCash Customer, whichever is lower.

20. FRAUDULENT TRANSACTIONS

Blocked GCash Wallet– GCASH and/ or Globe shall have the right to automatically suspend or block the GCash Wallet/ MasterCard in the event that GCASH and/ or Globe has reason to believe that the GCash Customer’s GCash Wallet/ MasterCard may be used for fraudulent or suspicious transactions or by an unauthorized person. GCASH and/ or Globe may but shall not have the obligation to inform the GCash Customer prior to suspending or blocking the GCash Wallet/ MasterCard pursuant to this Section. The GCash Customer acknowledges the authority of GCASH and/ or Globe to suspend or block the GCash Wallet/ MasterCard and accordingly, the GCash Customer shall hold GCASH and/ or Globe free and harmless against any and all consequences of such suspension or blocking, or any loss or damage which the GCash Customer may suffer as a result thereof.

Discretion – Without giving any reason or notice, and without prejudice to the other provision hereof, GCASH and/ or Globe has the absolute discretion (a) to refuse to approve any GCash transaction even if there is sufficient available balance; (b) to suspend, terminate or cancel the GCash Customer’s right to use the GCash Wallet/ MasterCard; (c) to increase or decrease the balance limit; (d) to refuse to re-issue, renew or replace the GCash MasterCard and / or (e) to introduce, amend, vary, restrict, terminate or withdraw the benefits, services, facilities and privileges with respect to or in connection with the GCash Wallet, whether specifically relating to the GCash Customer or generally to all or specific GCash Customers.

21. DATA PRIVACY

21.1 Data Collection

GCASH and/ or Globe shall keep all GCash Customer files in strictest confidence. By providing his/her information for the purpose of availing a GCash Wallet, GCash Customer expressly consents to the processing of his/her supplied customer data, as may be applicable. Customer Data are either Personal Information or Non-Personal Information:

a. Personal Information is any information from which the identity of an individual can be reasonably and directly ascertained, or when put together with other information would directly and certainly identify an individual. It also includes, but is not limited to, data that would help us verify [i] GCash Customer’s identity such as such as name, gender, date of birth, address, telephone/mobile number, email address, proof of identification, source of income, employment, and other data points whenever applicable; [ii] the location of GCash Customer’s device whether desktop, laptop, or mobile devices whenever GCash Customer access the GCash App or the GCash website; and [iii] the navigation experience when accessing the GCash App and the GCash website to see activities done in the channels, the pages visited, and the sequence thereof.

b. Non-Personal Information is any information that does not identify GCash Customer individually, and includes transactional, statistical, and analytical data, and anonymous and aggregate reports.

GCASH may also request GCash Customer to update his/her Personal Information from time to time. Should GCash Customer be unable to supply GCASH with the required Personal Information, GCASH may be unable to provide GCash Customer with requested products and services, updates on latest offerings, and GCash Customer may be unable to participate in events, promotions or other activities.

When GCash Customer uses the GCash App or accesses the GCash website and electronically communicates with us, depending on GCash Customer settings, GCASH may use GCash Customer cookies, web beacons, small data text files or similar technologies to identify his/her device and record his/her preferences, with his/her consent.

21.2 Use of Customer Data

Without limiting the generality of the foregoing, the GCash Customer consents and authorizes GCASH and/ or Globe to store, process, disclose, exchange, and release the said information to its associates, affiliates, subsidiaries, officers, employees, agents, lawyers and other consultants, pre-paid/debit/credit bureaus or any such persons as GCASH and/ or Globe deems necessary, or as required by law, rule or regulation, including but not limited to [i] providing GCash Customer with GCash Customer chosen GCash products and services, including customer support; [ii] enhancing your customer experience and improve, develop and determine tailored products to meet GCash Customer preferences and needs; [iii] communicating relevant products and/or advisories to GCash Customer; [iv] showing you relevant ads on and off our services and measure the effectiveness and reach of ads and service; [v] Abide by any safety, security, public service or legal requirements and processes; and [vi] processing information for statistical, analytical, and research purposes.

GCash uses Personal Information to the extent necessary to comply with the requirements of the law and legal process, such as a court order; to comply with a legal obligation; or to prevent imminent harm to public security, safety or order. GCASH uses Non-Personal Information for statistical, analytical, and research purposes to create anonymous and aggregate reports.

When required by our Data Privacy policy and the law, and before GCASH uses or processes GCash Customer’s Customer Data for any other purpose, GCASH will ask for GCash Customer’s consent. GCash Customers as prescribed by regulation has the right to access, correct, object, remove and transport his/her information. However, GCash customers requesting to remove and or transport his/her information shall be tantamount to cancellation/termination of his/her subscription with GCash.

22. DATA SHARING

You hereby consent to and authorize GCash, its subsidiaries and affiliates such as, but not limited to, Fuse Lending, Inc. and Globe Fintech Innovations, Inc., and/or its third party partners contracted by GCash for the purpose of conducting its operations, including but not limited to fraud and risk management, sales and marketing activities, communications relating to their products and/or services, product and system development and innovation, customer experience management and improvement, and market research, to collect and process any and all information related thereto from whatever relevant source such as, but not limited to, Globe Telecom, Inc. and Globe Fintech Innovations, Inc, and its subsidiaries and affiliates.

You hereby consent to and authorize the release by Globe Telecom, Inc., Globe Fintech Innovations, Inc., Fuse Lending Inc. and its subsidiaries and affiliates, and GCash’s third party partners, of any and all information required by GCASH and/or its third party partners such as, but not limited to, the following [i] voice calling data records; [ii] SMS sending and receiving records; [iii] Data usage records; [iv] Promo subscription and redemption records; [v] Customer relationship management records; [vi] Pre-paid load balance, top up and usage records; and [vii] Credit information.

For the avoidance of doubt, you hereby acknowledges and agrees that GCash, its affiliates, and its third party subcontractors, may share any and all information relating to Applicant to each other for any legitimate business purpose including, but not limited to, fraud and risk management, sales and marketing activities, communications relating to their products and/or services, product and system development and innovation, customer experience management and improvement, and market research.

In addition, you hereby agrees to share his/her GCash information details, including but not limited to: complete name, gender, marital status, address (permanent and present), date and place of birth, nationality, contact details, nature of work, identification (with number) type, and occupation or source of funds, to GCASH’s remittance partners for purposes of service fulfillment and local and international anti-money laundering compliance requirements. The list of GCASH’s remittance partners are found at the bottom of these Terms and Conditions.

The foregoing consents and authorizations shall continue for the duration of, and shall survive the termination of, this Agreement, or any other transactions, dealings, arrangements and accounts which GCash Customer may have with, or avail from, GCash.

23. VENUE OF LITIGATION

Venue of all suits shall either be at Taguig City or at any location at the exclusive option of GCASH.

24. NON-WAIVER OF RIGHTS

Failure, omission, or delay on the part of GCASH and/ or Globe to exercise its rights or remedies under these Terms and Conditions shall not operate as a waiver.

25. SEPARABILITY CLAUSE

Should any term or condition in this Agreement be rendered void, illegal or unenforceable in any respect under any law, the validity, legality and enforceability of the remaining terms and conditions shall not be affected or impaired thereby.

26. AGREEMENT

The GCash Customer agrees to be bound by the Terms and Conditions governing the issuance and use of the GCash Wallet/ MasterCard upon the GCash Customer signing on the signature panel at the back of the Card and/ or downloading, activating or using GCash. Should the GCash Customer disagree with the Terms and Conditions, the GCash Customer shall cut the GCash MasterCard in half, if applicable, and call or provide a written notice of cancellation to GCash Hotline/ Globe Store, otherwise, the GCash Customer shall continue to be liable for all charges incurred through the use of the GCash Wallet/ MasterCard.

32. CUSTOMER COMPLAINTS HANDLING PROCESS

We are committed to maintaining the highest standards of financial consumer protection. Your requests, feedback and customer needs are our priority. If you have any concerns about a procedure or have encountered a problem with our service, you may contact our Customer Service number by dialing 2882 if you are a Globe or TM mobile subscriber, or reach us at our official Facebook page (www.facebook.com/gcashcare). All information disclosed shall be treated with utmost confidentiality and will be resolved in the most efficient and effective manner.

GCash maintains full cooperation with the BSP in Financial Consumer Protection. You may coordinate with BSP’s Financial Consumer Protection Department at (632) 708.7087 or (632) 708.7088). You may also email BSP at consumeraffairs@bsp.gov.ph.