FREQUENTLY ASKED QUESTIONS:
- What is an EMV card?
EMV stands for Europay, MasterCard, and Visa. It is a global standard for credit, debit and prepaid payment cards based on chip based technology. This ensures that your card transactions are more secured against fraud.
Per mandate of the Bangko Sentral ng Pilipinas (BSP) Circular 936, debit cards and credit cards must be EMV-compliant by June 2018.
EMV Card Non-EMV Card
- Where can I get my GCash EMV Card?
For retail customers, please call 2882 and provide the following details:
– mobile number
– last 4 digits of card
– delivery address
SLA is 5 – 7 days for Metro Manila and 10 – 14 days for provincial areas. Before we release cards for delivery, a GCash representative will confirm the transaction. Charges may apply.
For individuals who receive their salary via GCash, please contact your company representative.
How do I activate the card?
- Dial *143# menu using your GCash SIM.
- Select ‘GCash.’
- Select ‘GCash Card’ (option 2).
- Select Activate Card (option 1).
- Enter 4-digit MPIN.
- Enter 16-digit card number and confirm.
- Until when can I use my non-EMV cards?
Non-EMV cards can still be used until June 30, 2018. After, all non-EMV cards will be deactivated.
- What will happen if I use my non-EMV card after June 30, 2018?
All non-EMV cards will not be usable after June 30, 2018. This means that you cannot use the card to withdraw, do balance inquiry, pay using POS terminals/card terminals, nor online shopping.
6. Can I still withdraw my cash even if my non-EMV card is deactivated?
Yes, you can still withdraw over-the-counter or Cash-Out. Just visit GCash partner outlets such as Globe Store, Puregold, SM Customer Service Counter, Robinsons Business Center, Cebuana Lhuillier, and Villarica Pawnshops to do Cash-out transaction.
There will be a fee of Php20 per Php1000.
Cash-Out amount is Php4,000. Cash-Out Fee will be Php80 (Php20 x 4)
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Customer Hotline: 2882 or m.me/gcashcare