For tickets purchased for Ayala Malls Cinemas, you may cancel your transaction up to three (3) hours before your screening time through the cancellation link found in the confirmation email sent to your registered mail by SureSeats. It is on the ‘Online Credit Card Transaction Guidelines’ part. Once transaction is confirmed cancelled, you may already book for the new schedule of your choice.

Tickets purchased for Power Plant Mall Cinema, Greenhills Cinemas, and SM Cinema, are final, non-refundable and non-exchangeable, as requested by GMovies cinema partners.