Frequently Asked Questions

Using GCash

What is GCash?

GCash is an internationally-acclaimed micro payment service which transforms a mobile phone into a virtual wallet for secure, fast, and convenient money transfers at the speed and cost of a text message.

What are the key features of GCash?

GCash is a service for Globe & TM customers which allows you to do the following using your mobile phone:

  • Send& receive money to & from another Globe/TM mobile phone anytime & anywhere
  • Buy Prepaid load with an instant 10% rebate
  • Make purchases at GCash partner establishments
  • Pay bills, purchase games, make donations, etc.

You can conveniently do all of these anytime, anywhere just by texting! You can also save on Prepaid load because of the instant 10% rebate when you buy load using GCash.

For more information about GCash, just visit www.globe.com.ph/GCash

How do I start using GCash?

It's so easy to get you started using your GCash. Simply follow these steps:

Step 1: Dial *143# for FREE using your Globe mobile or download the GCash mobile app

Step 2: Look for "GCash"

Step 3: Click "Register"

Step 4: Enter the following information to complete your registration

  • 4-digit GCash PIN
  • Year of birth
  • Address
  • First Name
  • Last Name
  • Age (optional)

Step 5: Once done, wait for the confirmation message that will be sent to your Globe phone.

NOTE: Registration to GCash is FREE!

How do I buy load using GCash?

To buy load using GCash, just dial *143# for free using your Globe mobile, select GCash and then select BUY LOAD. You can send load to your own Globe/TM number or to other Globe/TM number. No more transaction fee when buying load using GCash.

How do I pay bills using GCash?

Just dial *143# for free using your Globe mobile, select GCash and then select PAY BILLS. No more transaction fee when paying bills using GCash.

How do I send GCash to another Globe/TM number?

All you have to do is dial *143# for free using your Globe mobile, click "GCash" and then select "SEND MONEY".

How do I make cash in / cash out transactions with my GCash?

Cashing in to your own GCash wallet is free. Just go to any Globe store or authorized GCash partners. You can get the list of our partners at www.globe.com.ph/gcash.

Can I also cash in to my own GCash wallet using online banking?

Yes! With our GCash Online Bank Transfer facility, you can now transfer funds from your Megalink, BPI or BDO bank account to your own GCash wallet online! All transactions will be done from the GCash website.

Great! So if my bank account is under Megalink, how do I transfer funds via the online cash-in facility?

To cash-in via the Megalink online cash-in facility, follow these simple steps:
Step 1: Go to https://mygcash.globe.com.ph/gcashonline/.
Step 2: Select Bank Transfer.

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Step 3: Select your Megalink bank and enter a minimum cash-in amount of Php 500. 
Step 4: Enter your ATM details as requested on the page. Step 5: Wait for the SMS notification that will be sent to you, confirming your GCash transfer.

May I know which banks are under Megalink?

Below are the Megalink Banks:

  • United Coconut Planters Bank (UCPB)
  • Union Bank
  • Planters Bank
  • One Network Bank

How do I transfer funds via the BPI online cash-in facility?

Same with Megalink, just go to https://mygcash.globe.com.ph/gcashonline/ to transfer funds to your GCash wallet via the BPI online cash-in facility. From there, log-in by entering your 11-digit mobile number and GCash MPIN.

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Select "Bank Transfer".

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Choose "BPI" and enter a minimum cash-in amount of Php 500. Agree to Dragonpay's terms and conditions. Dragonpay is GXI's bill pay partner for cash-in via BPI and BDO.

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You will then be provided with a 10-digit reference number, which you need to enter on the BPI ExpressOnline site (www.bpiexpressonline.com) to complete your transaction.

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You can choose to proceed to the BPI ExpressOnline site if you're already familiar with the process. Otherwise, follow the cash-in steps listed below: 

Step 1: Log-in to your BPI ExpressOnline account at www.bpiexpressonline.com.
Step 2: Enroll Dragonpay. This is a one-time transaction. If you've already enrolled Dragonpay before, you don't need to enroll again. To enroll Dragonpay, simply go to Payments & Reloading > Bills Payment > Enroll All Other Billers. Then enter the following information:

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Step 3: Submit and wait for BPI to display a confirmation page.
Step 4: Go to Payments & Reloading > Bills Payment > Pay Bills Today.
Step 5: Select Dragon 01 as the recipient of your payment, and indicate the 10-digit reference number provided on the GCash transaction page.

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Step 6: Wait for BPI ExpressOnline to confirm your transaction. Your GCash will be sent 10 minutes after receiving the confirmation number.

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Step 7: You may check the status of your transaction on the GCash site by clicking on the link below the steps.

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How about through the BDO online cash-in facility? How do I transfer funds?

Here are the steps to help you out.

Step 1: Head over to https://mygcash.globe.com.ph/gcashonline/
Step 2: Log-in by entering your 11-digit mobile number and GCash MPIN.

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Step 3: Select Bank Transfer.

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Step 4: Choose "BDO" and enter a minimum cash-in amount of Php 500. Agree to the terms and conditions of Dragonpay - GXI's bill pay partner for cash-in via BPI and BDO.

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Step 5: You will then be provided with an 8-digit alphanumeric code, which you need to enter on the BDO site at www.mybdo.com.ph to complete your transaction.

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You can choose to proceed to the BDO site if you're already familiar with the process. Otherwise, follow the cash-in steps below. 

Step 1: Log-in to your BDO Retail Internet Banking (RIB) account at www.mybdo.com.ph.
Step 2: Enroll Dragonpay. This is a one-time transaction. If you've already enrolled Dragonpay before, you don't need to enroll again.

a. To enroll Dragonpay, simply go to Enrollment Services > Other Person's Account > Enroll.

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b. Enter the following information Account No.: 001678005430 Account Type: CURRENT ACCOUNT - PHP (PHP)  Account Name: Dragonpay Corporation  Nickname: Dragonpay  Email: bdo@dragonpay.ph

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c. Print the form and submit to the BDO branch where you maintain your account. BDO can take up to five working days to complete the registration.  

Step 3: Select the Transfer Money icon and enter the following information: Transfer From: Choose your account where payment deduction will be made Transfer To: 001678005430 (CA-PHP-Dragonpay) Remarks: Enter the 8-digit alphanumeric reference number generated on the GCash site Transfer Schedule: Immediate Transfer

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Step 4: Confirm the transaction.

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Step 5: BDO will acknowledge your payment and show your ICBS number.

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Step 6: Copy the ICBS No. because you will need to enter this on the GCash site to confirm your transaction. BDO will also send you a confirmation email containing the details of your transaction. Step 7: Select the "ENTER ICBS NO." button on the GCash site.

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Step 8: Enter your ICBS No. to validate your transaction. You will then be redirected to Dragonpay's validation page.

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Step 9: Wait for BDO to validate your transaction. You should be able to receive the GCash shortly after.

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Is there a limit on how much I can transfer via the Online Bank Transfer facility?

Yes. The minimum amount for transfer is P500, and the maximum is P40,000 per transaction and P100,000 per month.

Will my money be transferred to GCash real-time?

Yes. Your money will be transferred to your GCash wallet real-time for every successful transaction.

How much will I be charged for each transaction?

You will not be charged for this transaction.

Can I transfer my GCash back to my Megalink/BDO/BPI bank account?

Sorry, but this service is not yet available.

Do I have to pay whenever I use any of the GCash transactions?

We're pleased to inform you that the following GCash transactions are FREE of airtime and service charges!

  • Balance Inquiry
  • INFO
  • Change PIN
  • Check Last Transaction
  • Suspend Service
  • Re-activate Service

How do I use GCash Payments?

For Outlet Transactions For GCash Outlets that accept GCash as payment, the store representative will initiate the transaction. You will receive a request from the merchant to deduct the amount of the product from your GCash wallet.

Simply reply with your MPIN to confirm the purchase or NO to reject the purchase, and then send it to 2882.

Alternatively, the outlet may also ask you to initiate the transaction by sending GCash to the outlet's service unit via P2P (Phone to phone) transaction.

For Online Transactions For myAyalaSureSeats and other web-based transactions of partner establishments, simply follow instructions on the website on how to pay using your GCash or you can conveniently use GCash American Express Virtual Pay for online shopping.

To send money at an outlet

  1. Just go to any Globe Business Center, Globelines Payment and Services Center or any GCash Outlet that accepts cash-into others transactions.
  2. Fill out a GCash service form.
  3. Present a Valid I.D.
  4. Pay the service fee (fee will depend on the amount of your transactions).
  5. Store representatives will send the GCash to the preferred recipient and give you an Acknowledgement Receipt (A.R.) of the transfer and an Official Receipt (O.R) of the processing fee.

How do I send GCash to a Globe Handyphone or Touch Mobile with my cellphone?

Make sure you have GCash in your cellphone. Once confirmed, just dial *143# and choose GCash. You may also download the GCash Mobile app to send money to others using your mobile phone.

How do I transfer GCash into my phone?

  1. Just go to any authorized GCash outlet which accepts cash-in transactions.
  2. Show the required identification to store representative.
  3. Give the cash plus the processing fee.
  4. The outlet will send the GCash to your mobile phone number directly.

How do I cash-out my GCash?

  1. Go to a Globe Business Center or any authorized GCash outlet.
  2. Fill out a GCash form.
  3. Present required identification to the store representative.
  4. Store representative will then process the Cash-Out transaction and you shall receive an SMS message.
  5. Confirm the cash-out by replying with MPIN.
  6. A processing fee of Php 20 for every Php 1,000 and a fraction thereof will be deducted from your GCash wallet on top of the cash-out amount of your transaction. Sample: Amount: Php 1,500 Service Fee: Php 40.00 Total amount deducted to customer's GCash wallet: Php 1,540
  7. The store representative will then print an Acknowledgement Receipt for the cash-out transaction and an Official Receipt for the transaction fee.
  8. You will then be given the cash.

Note: You will receive a confirmation message and the remaining GCash balance in your wallet.

What happens if I Cash-in to my wallet after several months of being dormant with zero GCash balance? Will I be charged for the months that I was dormant and had zero balance?

No, you will not be charged. Once you cash-in an amount to your GCash wallet, you will no longer have a dormancy status.

GCash Maintenance Fee

What is the GCash maintenance fee?

The GCash maintenance fee is a new rule by G-Xchange, Inc. (GXI), wherein GCash wallets that have no GCash transactions (or what we also call "dormant") will be charged P50. 

GCash will give customers a 6-month window to transact with their GCash in order to give them enough time to transact before being tagged as dormant.

How much is the GCash maintenance fee?

A P50 GCash maintenance fee will be charged every month for accounts that are inactive for 6 months or longer. Keep your account active by buying load, paying bills, using GCash MasterCard or GCash American Express® Virtual Pay, making web payments, sending money, donating, cashing-in/out, making mobile banking transactions or withdrawing via ATM.

Is this sanctioned by the BSP?

Yes. The Banko Sentral ng Pilipinas (BSP) is aware of this fee.

Why is it being implemented?

This rule is being implemented in order to cover the maintenance costs of storing GCash funds of dormant GCash wallets as brought about by G-Xchange, Inc. (GCash)'s e-money license. This is similar to banks that deduct funds from accounts that have no activity.

I understand now. But can you tell me what the G-Xchange, Inc. (GCash)'s e-money license is?

Sure! The e-money license is a license issued by the Banko Sentral ng Pilipinas that gives G-Xchange, Inc. (GCash) the right to operate an e-money service (GCash).

How is a GCash wallet tagged as dormant/ inactive?

A GCash wallet is tagged as a candidate for dormancy at 11:59PM on the last day of the month that it has been inactive for 6 months. On the first day of the following month, you shall receive a text notifying that you are a candidate for dormancy, and must transact before 11:59PM on the 9th day of that month. If you have not transacted by then, you're given dormancy status. You shall be charged the GCash maintenance fee of P50 on the 10th day of that month.  For example: A wallet's last transaction was June 23, 2015. On December 23, 2015, it will be inactive for 6 months. It will be tagged as candidate for dormancy 11:59PM, December 31, 2015. On January 1, 2016, you shall receive a message that you must transact on or before 11:59PM of January 9, 2016.  If you do not transact by then, you shall be tagged as dormant at 12:00AM of January 10 and shall be charged the GCash maintenance fee on the same day. If you transact before 11:59PM of January 9, you shall be tagged as active, and will not be a candidate for dormancy for the next 6 months.  A wallet is considered dormant unless it transacts ANY of the following activities:

  • Buy Load
  • Pay Bills
  • Use GCash MasterCard
  • Use GCash American Express® Virtual Pay
  • Make Web Payments
  • Send Money
  • Cash-in
  • Cash-out
  • Make Mobile Banking Transactions
  • Withdraw via ATM
  • Donate

This is regardless of the channel by which these services were accessed (*143#, GCash Mobile App, SMS Syntax, SIM Menu)

When do you charge the GCash maintenance fee?

The GCash maintenance fee is charged every 10th day of the month, every month after a wallet has been tagged and remains dormant. For example, a wallet is tagged as dormant on 11:59PM, January 9, 2016, then it shall be charged the GCash maintenance fee on January 10, 2016. 

I wasn't charged of the GCash maintenance fee since I have no balance left in my GCash wallet. Will there be any penalty for not paying the GCash maintenance fee?

None. There is no penalty if you have no balance left in your GCash wallet.

Will I receive a message telling me that I may be charged a GCash maintenance fee/ candidate for dormancy?

Yes, you shall receive a message that reads like this:

"GCash Reminder: Keep your GCash account active by doing any GCash transaction on or before 9. If no GCash transaction is made before this date, P50 maintenance fee will be charged on 10. This amount will be deducted from your GCash wallet. To use GCash, just dial *143# to access the GCash menu. Forgot your GCash MPIN? Email gcashinquiries@globetel.com.ph. For info, visit www.globe.com.ph/gcash."

Will I still receive the said SMS even if I have no amount left in my GCash wallet?

No. If you don't have any balance in your GCash wallet, you will not receive the SMS informing you of the GCash maintenance fee.

How will I know if I have been charged a GCash maintenance fee? Will I get a message too?

Yes, you will receive a message notifying that you have been charged the Inactive GCash maintenance fee. The message will read like this:

"PXX GCash maintenance fee was deducted from your GCash wallet on mm-dd-yy hh:mm:ss AM/PM. Reference no. XXXXXXX. No maintenance fee will be charged in the succeeding months if you do at least one GCash transaction until 9. To use GCash, just dial *143# and choose GCash. Forgot your GCash MPIN? Email gcashinquiries@globetel.com.ph. For info, visit www.globe.com.ph/gcash."

What happens if my GCash wallet has less than P50 when the GCash maintenance fee is charged?

You will only be charged the remaining amount in your GCash wallet. Say for example, you only have P35 in your wallet, and it has been tagged as dormant, on the 10th day of the following month, you will only be charged P35. Then you shall not be charged any more.

I see. How about if my GCash wallet has zero balance when the fee is charged? What will happen?

If that's the case, you will not be charged any GCash maintenance fee. So if you have Php 0 in your wallet, and it has been tagged as dormant, you won't be charged any fee. However, your GCash account will be deactivated. To apply again, simply dial *143#, select GCash and Register.

What transactions can I do to lift the dormancy status of my wallet?

You may do any of the following GCash transactions:

  • Buy Load
  • Pay Bills
  • Use GCash MasterCard
  • Use GCash American Express® Virtual Pay
  • Make Web Payments
  • Send Money
  • Cash-in
  • Cash-out
  • Make Mobile Banking Transactions
  • Withdraw via ATM
  • Donate

Until when will I be charged of the GCash maintenance fee?

So long as you don't do any GCash transactions, you will be charged P50 every month. We will continue to incur monthly charges until your wallet has no remaining balance.

This is being done monthly, so as to give you a chance to transact. This cannot be done one-time, because some customers that have been tagged as dormant may have large amounts in their GCash wallets, and will not be fair if they are charged the full amount whereas other customers are charged much smaller fees depending on the balance in their GCash wallets.

I have a friend who doesn't have any GCash balance and was not charged the monthly maintenance fee. How come I am being charged because of having a balance in my GCash wallet?

That's because customers with no wallet balance do not cause G-Xchange, Inc. (GCash) to incur any additional expenses as a result of maintaining the e-money license. Therefore these customers are not charged any fee.

Will my GCash account be deactivated for not having any GCash balance and transaction for more than 6 months?

Yes, your GCash account will be deactivated. To apply again, simply dial *143#, select GCash and Register.

GCash BillPay

What is this service?

GCash Pay Bill lets Globe and TM customers who have registered to GCash and have credits in their mobile wallet pay their telecoms, utilities, credit card bills and more anytime, anywhere using their mobile phones!

Sounds like a great payment method I can use easily. Tell me how to start using GCash Pay Bill!

You can access GCash via GCash Online, *143# or the GCASH Mobile App to pay your bills. Just make sure you have enough GCash in your wallet.

Via *143#:

STEP 1: Dial *143# and Select "GCash".

STEP 2: Choose "Pay Bills" and then select the biller to pay.

Via the GCash Mobile App:

STEP 1: Log-in to your GCash account using your GCash Mobile App.

STEP 2: Select "Pay Bills" in the menu option.

STEP 3: Choose the biller you wish to pay for.

STEP 4: Input the amount of payment, and then confirm your transaction.

Via GCash Online:

STEP 1: Go online and log-in to your Globe account.

STEP 2: Go to GCash Online at globe.com.ph/gcashonline and log-in using your Globe/TM number and your MPIN.

STEP 3: In the main page, select "Pay Bills".

STEP 4: Input the amount to pay, and the select your biller.

What is the MPIN and account number?

The MPIN is the subscriber-assigned 4-digit PIN number used upon registration to GCash. The Account Number, on the other hand, is a set of digits used as and identifier when paying. This varies depending on the partner biller.

Are there service fees when I pay billers via this service?

There are no service fees when you use GCash to pay your bills. Except when you re-load your E-pass, where P10 will be deducted from your ePass load amount.

Note that biller means the institution/company you are paying to.

Which billers are GCash Pay Bill partners?

Check out the table below to see the list of institutions/companies partnered with GCash Pay Bill as of May 05, 2014:

Telecoms

Globe Postpaid Plans

Globelines

Bayantel

Digitel

PLDT

Smart

Airlines

Cebu Pacific

Jet Star Airlines

Credit Cards

Allied Bank

Bankard

BDO

Citibank Visa

EastWest Bank

HSBC

Metrobank / PSBank

PNB

Security Bank Diners

Security Bank Mastercard

Standard Chartered

Union Bank

Governments

BIR

NSO

NSO Helpline Plus

Pag-IBIG : Housing Loan

Pag-IBIG : Reg (100)

Pag-IBIG : MP 2 (500)

SSS Cont-Farmers and Fishermen

SSS Cont-OFW

SSS Cont-Self Employed

SSS Cont-Voluntary

Insurance

AXA Life

Ayala Life

BIMA

Cocolife

Danvil Plans/Berkley International Plans

Great Financial

Fortune Care

Fortune Life

Manulife Chinabank Assurance

Manulife Financial Plans

Manulife Philippines

Paramount Life

Philamlife

Pioneer Life

PNB Life Insurance

Pru Life U.K.

Prudential Life

Sun Life of Canada (Phils.), Inc.

Loans

Citibank Savings

Citifinancial

CityState Bank Loan

Equicom Savings

FICO

FICCO

HSBC Personal Installment Loan

PSBank

RBDI

Standard Chartered EZ Loan

TPSICenter

TPSIClient

TPSIMasikap

TRBI

Schools

Ateneo

La Salle Greenhills

Miriam College

University of San Juan - Recoletos

Utilities

Davao Light

Destiny Cable, Inc.

Laguna Water

Manila Water

Maynilad Water

Meralco

My Destiny

Pilipino Cable

Subic Water

SkyCable

Sky Cable Broadband

South Cotabato II Electric Coop

Sun Vision Cable

VECO

Others

Avon

British Embassy

Church of Jesus Christ of Latter Day Saints

Convoy

Easy Trip

Ensogo

E-Pass

FICO

Fortune Care

Globe Parking - GT Parking

Globe Parking - IC Parking

Globe Parking - TGT BGC Parking

Globe Parking - TGT Cebu Parking

Manila Memorial

National Quality Corporation

Planet CATV

Planet Infinity - Davao

Rockwell Residential Towers Condominium

SBC Cash Card

Sumisho

Do I need to enroll to any of the billers mentioned above before I can pay my bill via GCash?

No need. GCash has its own set of billers which can be seen on its bills payment menu. You can only pay from the billers that are affiliated with GCash.

How long will the payments be processed?

Your payment will be processed by the biller in 1-2 working days. On the other hand, posting of payment will reflect 2-3 banking days after the date of payment.

How soon will my payment be applied to my bills?

Your payment will be applied/reflected 1-2 working days. Your GCash will be debited from your mobile wallet within 24 hours.

Can I pay overdue bills through GCash Bill Pay?

No, you can't. For past due payments, you are advised to directly settle your bills at the biller institution's offices.

Who can I call if I have problems with my payment?

For GCash debiting concerns, you may call 2882, but for billing concerns, you are advised to call your respective billing institution's hotline numbers.

Express ATM + SIM

How can I apply for a GCash Express ATM + SIM?

It's so simple! Just follow these steps:

1) Go to the nearest partner outlet in your location to apply. Here's a list of our partner outlets:

Partner OutletAddress
Eternal - Singapore304 Orchard Road, #02-47 Lucky Plaza, Singapore 238863
Eternal - Hong KongShop 369, 3/F Worldwide Plaza 19 Des Voeux Rd, Central Hongkong
Rustans – Guam2039 V&M Building, Route 16 Harmon, Tamuning, Guam. 96913
Cybertalk - New Zealand79 Ashby Ave., St. Heliers, Auckland, New Zealand
SingTel mRemitShop #1-26/27, Lucky Plaza, Singapore
Pinoy Bakeshop – Taiwan143 ienKuo 4th Rd, 80346 Kaohsiung City, Taiwan

2) Fill out an application form and pay the application fee. After submitting these, you will be contacted for verification and processing of the application.

3) The ATM Card Kit will be sent to you after 3 weeks. You have to call 2882 (this call is FREE) using the SIM card included in the kit for the card to be activated.

* Rates vary per partner.

How do I send a remittance?

This is also easy to do! Just follow these steps:

  1. Go to the outlet where you applied for a card.
  2. Fill out a remittance form. Provide the Globe number that's linked to the ATM card of the recipient. Pay the service fee.
  3. The recipient will receive a text message from the SIM card that's linked to the ATM card. This message will state that the remittance has been received.

How can I claim the remittance?

The recipient can withdraw the remitted amount at any of the 13,000 Megalink, Expressnet and Bancnet ATMs in the Philippines

Remittances can also be claimed at the following locations

Globe Stores, Pawnshops (Villarica, Tambunting, Prime Asia, Sun Gate, etc.), Rural Bank (PR Bank, Green Bank, GM Bank, One Network Bank, etc.), Globe Load Distributors Nationwide.

What are the benefits of using the GCash Express ATM+SIM?

Here are some of the benefits of using this service:

  • The ATM card is named to the beneficiary in the Philippines
  • NO required maintaining balance and annual fee
  • 24/7 Customer Service
  • Php 40,000 withdrawal transaction limit from GCash wallet per day (withdrawal transaction limit will depend on the bank where withdrawal was made
  • Php 100,000 ATM/wallet size every month

How can I use GCash?

The beneficiary can use the SIM card that's linked to the ATM card for the following transactions via text:

  • Purchase of Globe/TM prepaid load (with 10% rebate)
  • Payment of bills (ex. Meralco, Manila Water, Globe Lines, etc.)
  • Money remittance

PowerPay+

What is GCash PowerPay+?

GCash PowerPay+ is a funds payout service offered by G-Xchange, Inc. to various companies. Through PowerPay+, employees of partner companies receive their salaries through GCash which they can use for GCash mobile money services in addition to withdrawing their salaries from any of the 13,000 ATMs and 7,000 GCash Partner Outlets nationwide.

How can I use PowerPay+?

Only employees from a partner company of GCash have access to PowerPay+. GCash offers this product directly to employers instead of individuals.

A PowerPay+ user can do the following:

  • Withdraw salary from any of the 13,000 ATMs and 7,000 GCash Partner Outlets nationwide
  • Do cashless transactions via Point-of Sale (POS) terminals, for free
  • Buy load for all networks, with instant rebates for Globe and TM)
  • Pay bills to various merchants such as Globe Postpaid or Broadband, utility companies, and government agencies
  • Send money for free

What are the benefits of using PowerPay+?

Companies (and their employees) can benefit greatly from PowerPay+. There are two possible packages being offered to companies. Refer to the list of companies below for your reference.

POWERPAY+ FEES

Option 1 with insurance

Option 2 without insurance

ATM Card per employee

P100

P50

Disbursement Fee

P5 for every transaction; regardless of amount

P5 for every transaction; regardless of amount

Withdrawal

2 free withdrawals a month; P20 will be charged for succeeding withdrawals

2 free withdrawals a month; P20 will be charged for succeeding withdrawals

Savings with Interest

none

none

Insurance

yes

no

Maintaining Balance

none

none

Cash-in

FREE of service charge

FREE of service charge

Cash-out

P20 for every P1,000 and any amount in excess

P20 for every P1,000 and any amount in excess

POS

FREE of service charge

FREE of service charge

Cash-in and cash-out are over-the-counter transactions that you can do in our GCash Partner Outlets, which include the following

  • Globe Stores
  • SM Department Stores
  • Puregold
  • Tambunting Pawnshops
  • Villarica Pawnshops
  • Prime Asia Pawnshops
  • Partner Rural Banks
  • 7-Eleven

Note: PowerPay+ bundle includes free Globe/TM SIM cards and ATM cards.

What entitlements are covered by the insurance?

Please see the table below for your reference:

TermAccidental Death1Burial Assistance2Life Cover3ATM Theft4Residential Fire w/ home content
6 months50,00010,00025,0005,0005,000

1Death due to accidents only 2Death due to accidents & natural causes 3Death due to natural causes only 4ATM Theft Benefit Aggregate Limit based on term is maximum 2 occurrences with P5,000 limit per occurrence

Note: The insurance package is only good for 6 months. You must pay another P50 to renew your insurance.

Who should I coordinate with for insurance claims?

ACE Insurance is our partner to help handle all of your insurance benefits. For claims, simply submit the complete requirements to your company's HR department and ACE Insurance will directly coordinate with them for updates and other concerns. You may also call them at the following telephone nos. (02) 918-5400. For Domestic Toll Free 1-800-8-918-5400.

Can non-Globe customers avail of PowerPay+?

PowerPay+ is linked to the GCash mobile wallet. All employees using PowerPay+ are required to have a Globe SIM to enjoy the benefits of this service.

What is the difference between my GCash wallet and PowerPay+ account?

Your PowerPay+ account and the GCash number linked to this account are one and the same. Whatever balance you have from either of the two is automatically updated everytime you transact using your PowerPay+ card or your GCash registered mobile number.

PowerPay+ customers have a higher wallet limit compared to customers who are not registered to GCash through their company. A PowerPay+ GCash wallet has a Php 500,000 limit versus the regular Php 100,000 limit.

How can I withdraw my salary if I do not have my PowerPay+ card with me?

Just visit any GCash outlet with your GCash registered mobile number that's linked to your PowerPay+ account. The store representative will process your transaction and you will have to reply with your MPIN to complete the transaction. Afterward, you will receive the cash from the store representative.

Can I put money in my PowerPay+ account that's not part of my salary?

Yes, simply visit any GCash outlet with your GCash registered mobile number linked to your Powerpay+ account. Give the cash to the Store representative for processing. You'll receive a text notification that you have received the cash amount you gave in the form of GCash. Cash-in to self is FREE of charge!

Does my PowerPay+ account earn interest?

PowerPay+ is a GCash account that does not earn interest. However, there is no maintaining balance required for you to continuously use the account.

What are the charges applicable to GCash mobile money transactions?

See the table below for your reference:

GCash to LoadFREE, plus instant rebates*
Paying BillsFREE
Send Money via Globe SIMFREE

*Rebates are only for Globe and TM airtime load

Starting March 15, 2016, dormant wallets [PowerPay+ GCash wallets without any monetary transaction such as buy load, pay bills, send money, or carded transactions for twelve (12) months] shall be charged P50 GCash every 10th day of each month that the wallet remains dormant. Charging will start on the 13th month of inactivity.

NOTE: Transactions fees will be deducted from your GCash wallet.

Can I still use my PowerPay+ card after my employment in the company has passed?

Yes you may still use your PowerPay+ after your employment but you will no longer receive salaries through it. You will have to visit our outlets to put in money or cash-in to your account.

Your insurance also expires after employment.

How is PowerPay+ card different from the GCash Card?

The PowerPay+ card is issued by our partner companies as employers to their identified personnel. It is used as a salary payout tool with specific benefits to partner companies like FREE withdrawal and insurance coverage.

The regular GCash Card (not under companies) also enables the user to use his card with POS terminals and ATMs, but it does not have the same benefits such as free withdrawals.

How can I withdraw using my GCash PowerPay+ ATM Card?

Withdrawal using your GCash PowerPay+ ATM card follow the same steps as your other ATMs. Just go to any ATM, insert your card and follow the instructions. Key-in your GCash MPIN to complete the transaction. You'll receive a text notification for confirmation - it's that easy!

I forgot my GCash MPIN. How can I request for a new MPIN?

Just call 2882 to reset you MPIN. A customer representative will provide you a temporary MPIN which you need to change within 5 minutes. To change your MPIN, dial *143#, choose "GCash", select "Account", then "Change PIN".

Is there a maximum amount that I can put in my GCash wallet?

Yes. Your GCash account has a P500,000 wallet limit. You can only transact up to P500,000 monthly as mandated by the Banko Sentral ng Pilipinas.

How much can I withdraw per day?

You can withdraw up to P40, 000 daily from any ATM. However, the amount per withdrawal transaction differs depending on the ATM/bank where you made the withdrawal.

How do I use my GCash PowerPay+ ATM Card in credit card terminals?

Here's a simple step by step process:

  1. Present your PowerPay+ ATM Card to the cashier for payment.
  2. Cashier will swipe your GCash PowerPay+ ATM Card in the POS terminal, key in the payment amount and select the account to be deducted (savings or current). Select "Savings".
  3. Cashier will hand you the PIN pad. Please check if the amount entered is correct.
  4. Key in your MPIN and press "Enter". Make sure that no one can see your MPIN. Cashier will return your PowerPay+ ATM Card and approved transaction receipts.

If I am asked by the merchant about the account type (Savings or Current) of my GCash Card, which one would it be?

GCash PowerPay+ ATM Card account type falls under "Savings". Just inform cashier to select Savings.

Will I use the same GCash MPIN on mobile and ATM?

Yes, the GCash MPIN that you will need to enter on the POS PIN pad is the same 4-digit GCash MPIN that you use for your GCash mobile and ATM transactions.

Is there a transaction fee for using the GCash card on a merchant's POS?

No additional fees would be charged for GCash Card transactions on merchant's POS.

Will I receive an SMS notification from 2882 after every POS transaction I make using my GCash Card?

Yes, you will still receive an SMS notification from 2882 informing you of the transaction you have just made including the amount paid to the merchant. Here is a sample SMS Confirmation Message from 2882:

"You have paid 10000.00 of GCash via GCash Card on 03-12-12 01:04 PM. Your new balance is 15000.00. Ref no. 123456789. Please keep a copy of your reference nos. to track your transactions. Globe GCash. Love the way you Pay!"

Do I also get a printed transaction slip for the GCash Card-POS transaction that I have made?

Yes, you will get a printed transaction slip from the merchant / cashier. This will be more or less similar to what is usually provided when you do a debit card / credit card transaction on a POS terminal.

Can I inquire about my GCash balance using the POS terminal? If yes, is there a charge for balance inquiries?

Yes, you may inquire your GCash balance using the POS terminal. There's no charge for balance inquiries done using the POS terminal.

GCash Remit

What is GCash Remit?

GCash Remit is a service that allows you to remit money (from the Philippines or abroad) and have it picked up from any location in the Philippines.

Why should I use GCash Remit?

It's a fast, affordable (compared to other cash pick-up services), convenient and secure method of remitting money!

The recipient/s don't have to be a Globe/ TM customer, but if the recipient has a Globe/TM mobile phone, he or she will get an automatic SMS informing them of the remittance and the GCash Remit REFERENCE CODE

How does GCash Remit work?

The sender must go to a GCash Remit-accredited remittance partner (either abroad or local), fill out the partner's remittance form, present a valid ID, pay, and then finally receive a receipt with a reference code, which should be passed to the recipient of the amount remitted.

If the recipient has an active mobile number, sender may provide the recipient's mobile number to the remittance partner. The recipient will receive an SMS notification which bears the reference code. The recipient can then go to any GCash Remit outlet that accepts GCash Remit payouts in the Philippines only, fill out the GCash Service Form and present a valid ID before receiving the money.

Note: The sender pays the service fee for the money transfer. Service fee abroad depends on the partner's pricing while locally, sender pays a fee depending on the amount sent.

You may refer to the table below for the local service fee details:

Perang Padala

Remittance Fee

Php 1.00 - Php 200.00

Php 10.00

Php 201.00 - Php 1,000.00

Php 50.00

Php 1,001.00 - Php 2,000.00

Php 100.00

Php 2,001.00 - Php 5,000.00

Php 150.00

Php 5,001.00 and above

Php 200.00

Should the recipient be registered to GCash to claim the remittance?

The recipient need not be registered to GCash to claim the remittance and need not be a Globe/TM customer either. Even recipients without a mobile phone can claim a GCash Remit remittance.

How will the recipient know that there's a remittance to be claimed?

If the recipient has a mobile number, he will receive an SMS message from Access Number 2887 informing him of the remittance. This assumes that the sender has provided the recipient's mobile number to the remittance partner where he made the transaction. The SMS message from 2887 contains the transaction reference number which the recipient would need to claim the remittance.

2887: "Punta na kayo sa GCash Remit outlet para kunin ang inyong remittance. Ipakita ang ref. no.AB123456 at ID. Call 2882 para malaman ang GCash Remit outlet na malapit sa inyo.

Translated as, "Go to any GCash Remit outlet to claim you remittance. Please present your ref. no. AB123456 and ID. You may call 2882 to learn which GCash Remit outlet is near your place."

If the recipient does not have a mobile number, the sender will have to be the one to inform the recipient of the transaction reference code.

Where can the recipient claim the remittance?

The remittance can be claimed at any GCash Remit outlet accepting GCash Remit payouts. The recipient can call 2882 toll-free from his Globe/TM mobile phone or 739-2882 from a landline to know where the nearest GCash Remit outlet is.

Is there a service fee for this transaction?

The recipient will not be charged any service fee when he claims the remittance.

What does the recipient need to present in order to claim the remittance?

The recipient has to bring with him the transaction reference code, as well as a valid ID. He cannot authorize another person to claim the remittance on his behalf. The full name of the recipient and his address, which you encode in GCash Wire Portal, has to match the same information on the recipient's ID.

The recipient has received a notice from 2887 regarding a remittance through GCash Remit. Why wasn't it accepted at the GCash outlet?

After the SMS message has been sent to the recipient, the sender can still cancel the transaction by going to the remittance partner where he made the transaction. If the sender decides to cancel the transaction, the recipient will get a message from 2887 informing him of the cancellation. In case the recipient does not have a Globe/TM mobile phone, the sender has to inform the recipient about the cancellation.

2887: "Sorry, ang inyong remittance na may ref. no. WC167692 ay hindi na maaaring ma-claim. Mabuting makipag-ugnayan po kayo sa sender sa lalong madaling panahon."

Translated as, "Sorry, but your remittance under ref. no. WC167692 is not available anymore. You may contact your sender regarding this the soonest."

Here are other possible reasons:

  • The beneficiary provided an incomplete or incorrect reference code to the outlet.
  • The sender provided the wrong name or address and the discrepancy is major.
  • The beneficiary presented an invalid ID or has no ID at all.

Will the recipient be charged for the SMS message received from 2887?

The recipient will not be charged for the message from 2887.

HDMF/Pag-Ibig Bills Payment via GCash

What types of Pag-IBIG contributions can I pay using GCash?

Pag-IBIG payments of P100 and P500 (depending on your individual contribution) can be paid using GCash. Pag-IBIG housing loan payments can also be settled using GCash.

Why are the payment options for P100 and P500 only?

The Pag-IBIG Fund's mandated minimum amount for Pag-IBIG I (Monthly Mandatory Savings) payments is Php100.00 while minimum amount for Pag-IBIG II payments is Php500.00.

What would I have to type in to pay for my Pag-IBIG contribution using GCash?

You will be asked to enter your 12-digit member ID.

What would I have to type in to pay for my Pag-IBIG housing loan using GCash?

You will be asked to provide the amount to be paid and the 20-digit Payment Reference Number which can be found at the upper right portion of your Housing Billing Statement.

When can I start paying my Pag-IBIG monthly contribution and/or Housing loan using GCash?

You may start paying your Pag-IBIG monthly contribution/housing loan on June 19, 2013.

What will happen if I tried using this service before June 19, 2013?

Your transaction will not push through and you will receive an SMS notification of your failed transaction which will read as: 

Thank you for your transaction. Payments for Pag-IBIG contribution and housing loans will be available starting June 19, 2013. Sorry for the inconvenience.

How can I pay for Pag-IBIG housing loan and member's monthly savings (regular - P100; and modified - P500) when I access GCash via *143#?

That's easy! Just follow these steps: 

Step 1: Dial *143#, then select GCash. 
Step 2: Select Pay Bills>Category>Government, then select your preferred Pag-IBIG service.
Step 3: Enter the following information (as required): 

For housing loan payments:

  • The amount to be paid
  • The 4-digit MPIN
  • The 20-digit payment reference number

For monthly contributions:

  • The amount to be paid
  • The 4-digit MPIN
  • The 12-digit member ID number (12 digits)
  • The period covered (yyyymm)

How do I pay for Pag-IBIG housing loan and member's monthly savings (regular - P100; and modified - P500) when I access GCash through the GCash Mobile App?

This is also easy to do! Just follow these steps:

Step 1: Launch the GCash Mobile App. 
Step 2: Select Pay Bills>Category>Government, then select your preferred Pag-IBIG service.
Step 3: Type in the following information (as required):

For housing loan payments:

  • The amount to be paid
  • The 4-digit MPIN
  • The 20-digit payment reference number

For monthly contributions:

  • The amount to be paid
  • The 4-digit MPIN
  • The 12-digit member ID number
  • The period covered (yyyymm)

Should my GCash account details be the same as my Pag-IBIG registration details?

Yes. The name that's registered to GCash must match the name that's registered with Pag-IBIG. The system will match these records with the provided account number.

How do I put funds in my GCash wallet?

Simply visit any of our GCash outlets nationwide to convert cash to GCash. We have thousands of GCash outlets nationwide!

What contribution periods can I pay via GCash?

You may pay your contribution for the current month and pay your succeeding month's contribution in advance. Total amount paid will be spread to the contribution period you have entered.

Can I make partial payments of my current month's contributions via GCash?

No. Payments for Pag-IBIG contributions should less than your individual contribution (i.e. if your monthly membership contribution is at P100, you cannot pay any amount less than P100).

If you provided an amount less than your individual contribution, you will receive the following message:

For Pag-IBIG: MS (100) or Monthly Mandatory Savings (100)

You have entered an invalid amount or coverage period. Ensure that (1) minimum member contribution is not below P100 per month and (2) current or future coverage periods are entered. To enter one month coverage, key-in the same yyyymm if within one month. (Example: Enter Period Covered From 201304 and Enter Period Covered to 201304) 

For Pag-IBIG: MP 2 (500) or Modified Pag-IBIG II (500)

You have entered an invalid amount or coverage period. Ensure that (1) minimum member contribution is not below P500 per month and (2) current or future coverage periods are entered. To enter one month coverage, key-in the same yyyymm if within one month. (Example: Enter Period Covered From 201304 and Enter Period Covered to 201304)

Can I make advance payments for my monthly contributions via GCash?

Yes, contributions for succeeding months can be paid using GCash.

For example, if your monthly contribution is P100 and you wish to pay your current month's contribution and your succeeding month's contribution, you need to pay an amount greater than or equal to P100. To confirm your transaction, you will be receive the following message:

For Pag-IBIG: MS (100) or Monthly Mandatory Savings (100)

You will send <Amount> of GCash to Pag-IBIG MS (100) for Member's ID No: <member ID> covering contribution from <period from> to <period to>. Total Amount will be divided by no. of months entered. Please ensure that payment for each month is greater than or equal to P100.

On the other hand, if your monthly contribution is P500 and you wish to pay your current month's contribution and your succeeding month's contribution, you need to pay an amount greater than or equal to P500. To confirm your transaction, you will be receiving the following message:

For Pag-IBIG: MP 2 (500) or Modified Pag-IBIG II (500)

You will send <Amount> of GCash to Pag-IBIG MP2 (500) for Member's ID No: <member ID> covering contribution from <period from> to <period to>. Total Amount will be divided by no. of months entered. Please ensure that payment for each month is greater than or equal to P500.

What will happen if I failed to pay my previous month's contribution and only opted to pay the current and succeeding month's contribution?

Your transaction wouldn't push through, if you have pending contribution payments prior to the current month (contribution period), you would be asked to settle them at any Pag-IBIG branch. Pag-IBIG contributions may only be transacted via GCash if it's covered by the current coverage period or beyond. Here are the notification messages you may receive:

For Pag-IBIG: MS (100) or Monthly Mandatory Savings (100)

You have entered an invalid amount or coverage period. Ensure that (1) minimum member contribution is not below P100 per month and (2) current or future coverage periods are entered. To enter one month coverage, key-in the same yyyymm if within one month. (Example: Enter Period Covered From 201304 and Enter Period Covered to 201304)

For Pag-IBIG: MP 2 (500) or Modified Pag-IBIG II (500)

You have entered an invalid amount or coverage period. Ensure that (1) minimum member contribution is not below P500 per month and (2) current or future coverage periods are entered. To enter one month coverage, key-in the same yyyymm if within one month. (Example: Enter Period Covered From 201304 and Enter Period Covered to 201304)

Is there a notification message if the payment transaction was successful?

Yes, you will receive a message based on the type of Pag-IBIG service you availed.

For Pag-IBIG: HL or Housing Loan

You have sent of GCash to Pag-IBIG Housing Loan on <Date> <Time> for Payment Reference No. <Reference No.>. Your new balance is <balance>. Ref # <Ref#>.

For Pag-IBIG: MS (100) or Monthly Mandatory Savings (100)

You have sent <Amount> of GCash to Pag-IBIG MS (100) on <Date> <Time> for Member's ID No: <member ID> covering contribution from <period from> to <period to>. Your new balance is <balance>. Ref # <Ref#>.

For Pag-IBIG: MP 2 (500) or Modified Pag-IBIG II (500)

You have sent <Amount> of GCash to Pag-IBIG MP2 (500) on <Date> <Time> for Member's ID No: <member ID> covering contribution from <period from> to <period to>. Your new balance is <balance>. Ref # <Ref#>.

When will my payment be reflected?

These will be credited 2-3 banking days after the date of payment.

Will I be charged for Pag-IBIG payments I made using GCash?

There will be NO CHARGE for the use of this service for the first 6 months (from June 19 to December 18, 2013). Beginning December 19, 2013, a P5.00 service fee will be charged per Pag-IBIG transaction made using GCash.

How can I make inquiries about my Pag-IBIG payments?

You may call Pag-IBIG's 24/7 hotline at 724-4244 (Pag-IBIG).

GCash2Load

What is GCash2Load?

With this service, you can convert your GCash to load, making reloading faster and more convenient! You can load prepaid credits to your phone or someone else's Globe Prepaid or TM phone, anytime, anywhere!

Does that mean I no longer need to visit a retail store? Wow! So how can I convert my GCASH to load?

You have three options.

Via SMS

Simply text LOAD [amount] [MPIN] and send it to 2882.

Via *143#

Dial *143# on your mobile phone and follow these steps:

STEP 1: Reply with 7 for GCash

STEP 2: Reply with 4 for Buy Load

STEP 3: Enter amount (1-8 digits)

STEP 4: Enter MPIN

STEP 5: Enter your own mobile number

STEP 6: Reply with 1 for Okay

Via the GCash Mobile App

This app is only available for iOS, Android, and BlackBerry devices.

STEP 1: Launch the GCash App

STEP 2: Enter MPIN

STEP 3: Select "Buy Stuff"

STEP 4: Select "Buy Load"

STEP 5: Enter the amount and select "Buy Load for Self"

STEp 6: Press "Buy"

What if I want to reload someone else's phone using GCash? How do I do it?

You can reload someone else's phone using GCash in three ways:

Via SMS

Just text LOAD [amount] [MPIN] and send it to 2882 + [10-digit mobile number].

Via *143#

Dial *143# on your mobile phone and follow these steps:

STEP 1: Reply with 7 for GCash

STEP 2: Reply with 4 for Buy Load

STEP 3: Enter amount (1-8 digits)

STEP 4: Enter MPIN

STEP 5: Enter your beneficiary's mobile number

STEP 6: Reply with 1 for Okay

Via the GCash Mobile App

This app is only available for iOS, Android, and BlackBerry devices.

STEP 1: Launch the GCash App

STEP 2: Enter MPIN

STEP 3: Select "Buy Stuff"

STEP 4: Select "Buy Load"

STEP 5: Enter the amount and select "Buy Load for Others"

STEP 6: Enter the recipient phone number

How much load credits can I convert my GCASH to?

You can convert the following loads with the following expiry dates:

Reload Amount

Load Expiry

Account Expiry

Free Text

Php 10

3 days

120 days

0

Php 11 - Php 50

15 days

120 days

0

Php 51 - Php 100

30 days

120 days

0

Php101 - Php 150

45 days

120 days

0

Php 300

75 days

120 days

0

Php 500

120 days

120 days

0

Php 1,000

120 days

120 days

0

Just remember that if you reloaded while you still have remaining balance, the load with the longer expiry will apply.

Do I need to register to GCash before I can use this service?

Yes, you need to register first before you can reload yourself or someone else's phone using GCash. You may call *143# to register to GCASH.

What is the difference between the expiration dates of GCash2Load denominations versus other load services being offered?

The load expiry equivalent offered for each load denomination under GCash2Load is the same as the load denominations offered in our other reload channels, such as AMAX, Call Cards, EPINs and Share-a-Load.

Is there a fee for every GCash2Load transaction?

There is no transaction fee when using GCash2Load. It's for free!

Are load denominations with decimal numbers allowed? For example Php 50.75, Php 101.50?

No. Only the load denominations listed in the table shown above shall be allowed for processing by our system. Denominations above Php 1,000 are also considered as invalid transactions.

How many times can I convert my GCash to load?

The daily transaction limit for GCash2Load is set at Php 10,000. Single transaction limit is set at Php 1,000. If you would like to buy Php 10,000 worth of load in 1 day, you would have to make 10 transactions of Php 1,000 each.

What if I want to know more info about this convenient service?

To know more about the GCash2Load service, just text INFO LOAD to 2882.

GCash Gaming

What is the PlayStation Store?

The PlayStation Store is an online store for Sony handhelds and consoles via the PlayStation Network. The PS Store offers free and for-purchase versions of digital content such as full games, game demos, apps, downloadable content (or DLC for short) and videos. The store can be accessed through an internet-connected PS3, PS4, PSP, and PS Vita. In addition to consoles, the service can also be accessed via the Sony Entertainment Network official website.

With Globe GCash American Express Virtual Pay, you don't need to have a credit card to buy products from the PlayStation Store. All you need is one account.

What can I get from the PlayStation Store?

You can purchase and download copies of your favorite digital games, demos, apps, etc. at the PlayStation Store.

What is this service?

You can now directly apply your GCash American Express Virtual Pay to the Steam Store to purchase digital copies of the coolest Steam games!

What is Steam?

Steam is an internet-based digital distribution, digital rights management, multiplayer, and social networking platform developed by Valve Corporation. It is used to distribute games and related media from small, independent developers and larger software houses online. Over 3,000 games are available through Steam, which has 75 million active users.

I don't have a Steam account yet. How do I get one?

You can get a Steam account by going to their official website, and registering for an account.

Convert Globe Prepaid/ TM load to GCash

GCash MasterCard

What is GCash MasterCard?

It is a type of GCash card with a MasterCard logo that is linked to your GCash wallet. It lets you shop securely from partner establishments that accept MasterCard as a mode of payment.

This is exactly what I've been looking for! Where can I avail of the GCash MasterCard?

You can go to any of our GCash MasterCard caravan events to apply for a card. Here's the schedule of events:

GLOBE STORE

NORTH EDSA

4th Floor, Cyberzone Building, New SM Annex, SM City North Edsa , Quezon City

Feb 1-29

12PM - 9PM

TRINOMA

M1 Unit 1034, Trinoma Mall, EDSA, Quezon City

Feb 1-29

12PM - 9PM

SM FAIRVIEW

3rd Floor Cyberzone, SM City Fairview, Quirino Highway Cor. Regalado Avenue, Barangay Greater Lagro, Novaliches,        Quezon City

Feb 1-29

12PM - 9PM

SM MARIKINA

Ground Floor Cyberzone, SM City Marikina, Marcos Highway, Calumpang, Marikina City

Feb 1-29

12PM - 9PM

ROBINSON'S GALLERIA

Level 1 East Wing,  Robinsons Galleria Mall, EDSA cor. Ortigas Avenue, Quezon City

Feb 1-29

12PM - 9PM

GATEWAY

3rd Floor, Gateway Mall Araneta Center, Cubao Quezon City

Feb 1-29

12PM - 9PM

GLORIETTA 3

Ground Floor, Glorietta 3, Ayala Center, Makati City

Feb 1-29

12PM - 9PM

SM MALL OF ASIA

2nd Floor, North Parking Building, SM Mall of Asia, Pasay City

Feb 1-29

12PM - 9PM

EDSA SHANGRI-LA

Level 1, Shangri-la Plaza, EDSA cor. Shaw Boulevard, Mandaluyong City

Feb 1-29

12PM - 9PM

ALI MALL

Upper Ground Floor, Ali Mall II, Araneta Center, Cubao, Quezon City

Feb 1-29

12PM - 9PM

SM BACOOR

3rd Floor, Cyberzone, SM Bacoor

Feb 1-29

12PM - 9PM

SM MOLINO

Unit 213, 2nd Level, SM Supercenter Molino, Molino IV, Bacoor, Cavite

Feb 1-29

12PM - 9PM

SM DASMARINAS

2F E204 SM Dasmariñas Governor Drive 1 Brgy. Sampaloc Dasmariñas, Cavite

Feb 1-29

12PM - 9PM

STA. ROSA

Cyberzone, 2nd Flr, SM City Sta. Rosa, Brgy. Tagapo, Sta. Rosa City, Laguna

Feb 1-29

12PM - 9PM

SM CALAMBA

2F Cyberzone SM City Calamba National Hi-way, Bgy Real Calamba City

Feb 1-29

12PM - 9PM

CEBU AYALA

Active Zone, Ayala Center Cebu, Cebu Business Park, Cebu City 6000

Feb 1-29

12PM - 9PM

SM ILOILO

Level 2 SM City  Iloilo, B. Aquino Ave. Mandurriao, Iloilo City 5000

Feb 1-29

12PM - 9PM

LIMKETKAI MALL

North Concourse, Limketkai Mall, Lapasan, Cagayan de Oro City 9000

Feb 1-29

12PM - 9PM

CENTRIO MALL

2nd flr. Ayala Centrio Mall, Lapasan, Cagayan de Oro City 9000

Feb 1-29

12PM - 9PM

ABREEZA MALL

3rd Level Abreeza Mall, JP Laurel Avenue, Davao City 8000

Feb 1-29

12PM - 9PM

SM GENERAL SANTOS

Unit CY01-03, 3rd Floor, SM Mall of Gensan, Santiago Blvd, Cor. San Miguel Street, General Santos City 9500

Feb 1-29

12PM - 9PM

SM BAGUIO

Unit 349 & 350 - Level 3, SM City Baguio, Luneta Hill, Upper Session Road, Baguio City

Feb 1-29

12PM - 9PM

SM SAN FERNANDO

Unit 314 3/F SM City San Fernando, V. Tiomico St. Brgy Poblacion, City of San Fernando Pampanga

Feb 1-29

12PM - 9PM

SM CLARK

Unit 203-204 2nd Level, SM City Clark, Clarkfield, Pampanga

Feb 1-29

12PM - 9PM

SM LIPA

2nd Flr. SM City Lipa, Ayala High Way, Brgy. Marawoy,  Lipa City Batangas 4217

Feb 1-29

12PM - 9PM

SM BATANGAS

Level 2 SM City Batangas, Units 229& 230, Pastor Village, Pallocan West, Batangas City

Feb 1-29

12PM - 9PM

SM MANILA

Lower Ground Floor Cyberzone, SM City Manila, Arroceros cor. Marcelino Streets, Manila

Feb 1-29

12PM - 9PM

SM SAN LAZARO

3rd Floor, SM City San Lazaro, Felix Huertas cor. A.H. Lacson Streets, Sta. Cruz, Manila

Feb 1-29

12PM - 9PM

ROBINSONS PLACE MANILA

Level 4, Pedro Gil Wing, Robinsons Place Manila, Pedro Gil cor. Adriatico Streets, Ermita, Manila

Feb 1-29

12PM - 9PM

LUCKY CHINA TOWN MALL, BINONDO

3rd Floor, Lucky China Town Mall, Calle Felipe cor. La Chombre Streets, Barangay 293, Zone 28, Binondo, Manila

Feb 1-29

12PM - 9PM

SM STA MESA

3rd Floor, SM City Sta. Mesa, Ramon Magsaysay Boulevard cor. Araneta, Sta. Mesa, Manila

Feb 1-29

12PM - 9PM

MARKET MARKET

4th Floor, Market Market, Bonifacio Global City, Taguig

Feb 1-29

12PM - 9PM

SM MEGAMALL

4th Floor Cyberzone, SM Megamall Building B, Ortigas Center, Pasig City

Feb 1-29

12PM - 9PM

GREENBELT

2nd Floor, Greenbelt 4, Ayala Center,  Makati City

Feb 1-29

12PM - 9PM

GREENHILLS

Ground Floor, V Mall Greenhills Shopping Center, Ortigas Avenue, San Juan

Feb 1-29

12PM - 9PM

We will be holding more caravan events soon, so watch out!

How do I apply for a GCash MasterCard?

To avail of a card, simply attend any of our events, fill out the service form, and present a valid ID.

What are the requirements that I have to submit?

You just have to personally submit the completely filled-out GCash service form and your valid ID at the event booth.

Don't forget that customers below 7 years old will not be able to get their GCash MasterCard. For customers 7 years old to 18 years old, their guardian's written consent should be attached as a requirement.

How soon can I use my GCash MasterCard after activation?

You will be able to fully use the card 24 hours after activation.

And how much does that cost?

A GCash MasterCard costs P150 and comes with FREE Globe Prepaid SIM though prices may vary during a pilot even where promotional prices may apply. Some products will be given at a discounted price or even free.

  • Schools – mix of Php50 and Free
  • BPOs – Php50
  • Malls/Grocery – mix of Php50 and free
  • Others (GCash Sales for GCash Anniversary ) – Php10

* price is subject to change

Donate to Kiva with GCash

What is the #TeamGlobe program?

Globe GCash has partnered with KIVA to help support local livelihood programs. Globe GCash customers can now donate any amount to Philippine-based KIVA beneficiaries.

Who is Kiva?

KIVA is an international non-profit organization that lets individuals lend as little as $25 to help create opportunity around the world.

Sounds like a wonderful way to help! Who are the beneficiaries of KIVA?

KIVA caters to existing micro and small businesses. They work with microfinance institutions called Field Partners who administer the loans on field. Borrowers come from different categories such as agriculture, education, housing, retail and services.

For our program, #TeamGlobe, donations will be limited to Filipino micro-enterprise or livelihood programs. The category for this include Agriculture, Food, Retail, Services and Education.

Can I choose the beneficiary for my donation?

For #TeamGlobe, you cannot choose the beneficiary. Funds collected through GCash will be turned over to KIVA and they will allocate to the local beneficiaries.

How do I donate to KIVA using GCash?

Just follow these simple steps and that's it!

Step 1: Dial *143# on your mobile phone and select "GCash".

Step 2: Select "Donate to KIVA".

Step 3: Choose "Donate".

Step 4: Enter amount.

Step 5: Enter your GCash PIN.

Step 6: Type your email address.

Step 7: Wait for the confirmation SMS message that will be sent to you:

"You have donated P(amount) to Kiva. Your new GCash balance is P(amount) on (Date) (Time). Visit www.kiva.org/team/globe to know more about the program and your donation. Thank you for supporting our local livelihood programs though Kiva and GCash! Ref. No. (Ref. No.)."

You will also receive via email the "#ImaKivaDonor" badge which you can download and share in your social networking sites like Facebook and Twitter.

What if I entered a wrong or invalid email address?

If you entered a wrong or invalid email address, you won't be receiving the email from GCash and KIVA.

How do I post the "#ImaKivaDonor" badge on my social networking sites like Facebook or Twitter?

You need to download the badge via email to post it to your social networking sites like Facebook and Twitter with the hashtags #TeamGlobe and #ImaKivaDonor.

Can I just donate via Kiva.org?

Sorry, but you need to be part of #TeamGlobe by donating via GCash.

Does that mean I need to be registered to GCash first to donate to KIVA?

You're right. You have to be registered in order to donate to KIVA using GCash. Here's how to register to GCash:

Step 1: Dial *143# on your mobile phone and select "GCash".

Step 2: Select "Register" and follow the instructions indicated.

How do I fund my GCash wallet?

You can fund your GCash wallet or cash-in through these options:

  1. Via GCash Outlets
    • Globe Store
    • Premium Dealers
    • SM Department Stores
    • Family Marts
    • Puregold
    • Partner Pawnshops
    • Partner Rural Banks
  2. Via Online Bank Transfer
  3. Via Mobile Phone Banking
    • BPI
    • PSBank
    • Union Bank
  4. Via BancNet ATM

Do I need to pay any transaction fee every time I donate to KIVA using GCash?

Nope! Donating to KIVA using your GCash account is absolutely free!

Nice! Can I donate any amount to KIVA via GCash?

Yep, you can donate any amount to KIVA using your GCash.

Is there a way for me to see and monitor my donations via kiva.org/team/globe?

Yes, there is. You may see and monitor your donations by following these steps:

Step 1: Visit www.kiva.org/team/globe and click "Request to Join".

Step 2: If you're not yet registered, register using your Facebook account, or click "Register" and enter your complete details.

Step 3: Once registered, navigate to the site and check the amount of donations we've reached so far for #TeamGlobe campaign.

Take note that kiva.org is not under Globe Telecom. It is managed by KIVA alone.

Where can I see the full details of the #TeamGlobe campaign?

You may go to the .Globe website for more details. You may also visit KIVA to monitor your donations and see the wonderful difference you've made through this program.

BIR Payment

What is PAYBIR?

It is a tax collection drive, where tax payers are able to pay their due amounts using GCash App

Who are the partners of BIR for the PAYBIR Project?

The PAYBIR Project is joint efforts of BIR, GCash, USAID, and Landbank

This sounds convenient! How long will this service be available?

This was initially launched in January 2005 for the renewal of Annual Business Registration. From April 2016 onwards, the relaunched service will now include more tax types for payment. Click here see all available forms for payment

How do I pay my tax via GCash?

It's easy! Just follow these simple steps and that's it!

Step 1: Download and Install the GCash App

  

Step 2: Log In to GCash App using your PIN

 

Step 3: Make sure you have sufficient funds in your GCash wallet. Your GCash App home screen will show your current balance. To know how to fund your account, visit http://www.globe.com.ph/gcash

Step 4: Click "Pay Bills" at the bottom of your screen. Under ‘Biller', select BIR.

  

Step 5: Accomplish the PayBIR Form

  • Enter your TIN
    • Invalid TINs will not proceed with the payment transaction. If you key in an invalid TIN, you will receive the following Flash Message: Invalid TIN. For TIN Verification, please proceed to nearest BIR Revenue District Office or call the Contact Center at (02) 981-8888 during regular business hours. To retry, please enter the correct 9 digit TIN.
    • - Enter your 3 - digit branch code (optional)
    • - Select the Form series, then Form Number. Some form numbers (e.g. Form Number 0605 Payment Form) may require you to select the Tax type.
  • Select the Form series, then the Form Number. Some form numbers (e.g. Form Number 0605 Payment Form) may require you to select the Tax Type
  •   

  • Set Return Period

Step 6: Confirm the details of your payment. Please note that a GCash service fee will be charged to your GCash wallet.

 

Step 7: You will receive a text message and an in-app confirmation upon successful transaction. In-app confirmation:

SMS Notification:  "You have paid <Amount> on <Date><Time> to BIR. You have also been charged P10.00 GCash service fee for this transaction. Your new GCash balance is <balance>. Ref. No. <Ref. No.>."

I forgot my tax identification number (TIN), where can I check it?

To verify your TIN, visit the nearest BIR Revenue District Office (RDO) or call the BIR hotline (02) 981 – 8888

Can I make multiple payments via GCash to settle one tax liability?

Yes, you may make multiple payment transactions in order to settle one tax liability. E.g. If the tax liability is Php 60,000, it can be settled with one payment of Php 40,000 and another of Php 20,000.

*Remember: for Over-the-Air (OTA), you can transact up to 40,000, however if you upgrade to the full services of GCash through KYC in any GCash Partner Outlet, you can transact up to 100,000.

Can I still use GCash to pay my taxes even before filing my tax declarations?

Yes. You can pay anytime but remember to take note that tax filing and tax payments usually share the same deadlines. Please refer to the tax calendar available at the BIR website (bir.gov.ph).

How long will my payment be posted?

Payments done via GCash are posted real time.

How will I know if my payment is successful?

You will receive a text message and an in-app confirmation upon successful transaction. You may request a transaction history using your GCash App

What will be my proof of payment for my BIR tax payment?

The unique reference number provided through your GCash App and SMS upon successful payment is your proof of payment. It will also indicate the date and time of the payment transaction. You may also access your GCash Transaction History through the Mobile App and Online

  • Mobile App and Email confirmation

    Step 1:In the side menu, select Request Transaction History.

    Step 2:Select a date range and enter your email address. Date range may be the past 7, 30, and 60 days, or custom. Make sure to include the date of your BIR payment.

     

    Step 3:Once request is successfully submitted, your transaction history will be sent to the email you nominated. Follow the instructions in the email to open the file.

    Sample Transaction History:

  • My GCash Online (https://mygcash.globe.com.ph/gcashonline)

*For ease in filing tax declarations paid using GCash, use eBIRFORMS (or eFPS for large tax payers). No GCash reference number will need to be submitted as your TIN will be used as the main reference

Besides the confirmation I received, how will I know if this has been paid? Can I check with BIR if it has been posted/received? How?

You may call BIR Hotline (02) 981 – 8888 for Clarification. Please ensure that your GCash transaction details are with you:

  • TIN
  • Reference Number
  • Amount
  • Date
  • Time

Are there additional charges for this transaction?

A service fee will be charged by GCash for every transaction. It is the fastest, most, convenient and affordable way to pay for government fees and taxes as it substitutes the cost incurred by transportation expenses and increases timesavings.

Amount of Tax to be Paid

GCash Service Fee

1-1000

Php 10

1001 – 2000

Php 20

2001 – 3000

Php 30

3001 - Above

Php 40

I received the following message: Sorry your transaction with BIR cannot be completed. Your GCash balance is insufficient to complete transaction. What should I do?

You don't have enough funds in your GCash wallet to proceed with the transaction. Visit http://www.globe.com.ph/gcash to check on the procedures and partner outlets where you can fund your GCash.

I'm using my Android phone and I can only find five (5) forms available for payment to BIR. What should I do?

Please update your app by going to the Play Store, search for GCash, and click Update.

Is this available using my iOS phone?

Currently, the expanded coverage of tax forms are only available through the GCash Android app. Please wait for further announcements on the availability of new forms through the GCash iOS app.

Know Your Customer (KYC)

What is Know Your Customer?

"Know your Customer" is a process required by the Bangko Sentral ng Pilipinas to validate the identity of a customer availing a financial transaction, ( in this case, GCash). It's a one-time face-to-face requirement that entails the said customer to present one VALID ID to an authorized GCASH KYC OUTLET.

What are the benefits of this policy?

If you sign up for Know Your Customer as a GCash customer, you can enjoy the following benefits:

  • Increased wallet limit to P100,000
  • Full access to GCash services (G2L, P2P, Billpay, GCash American Express Virtual Card, Donate, Cash-in and Cash-out transactions)
  • Secure financial transactions among fellow KYC'ed GCash customers

What are the GCash transactions that needs KYC?

The following GCash services that you need KYC:

  • Send Money
  • Convert Load to GCash or GCash to Load
  • ATM withdrawal (for customers with GCash card)
  • AMEX ( with above 5K Transactions)
  • MasterCard - POS and Withdrawal Transactions

How can I sign up for Know Your Customer?

  • Visit any authorized GCash Know Your Customer Outlets and present your VALID ID.
  • Fill-up the GCash form with the required personal details (make sure to fill in the correct data).
  • The outlet's customer service representative will then take your photo.
  • You will receive an SMS Notification that you have been included in our Know Your Customer database. This message will contain an MPIN. Reply with the said MPIN to confirm receipt of the SMS notification.

What are the types of valid IDs I can present?

The Bangko Sentral ng Pilipinas accepts the following IDs for this transaction:

  • Passport
  • Driver's License
  • SSS Card
  • GSIS E-Card
  • NBI Clearance
  • PRC ID
  • Police Clearance
  • Postal ID
  • Voter's ID
  • Barangay Certification
  • Senior Citizen Card
  • Overseas Workers Welfare Administration (OWWA) ID
  • OFW ID
  • Seaman's Book
  • Alien Certification of Registration/Immigrant Certificate of Registration
  • Government Office and GOCC ID, e.g. Armed Forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)
  • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  • Department of Social Welfare and Development (DSWD) Certification
  • Integrated Bar of the Philippines ID
  • Company IDs issued by private entities or institutions registered or supervised or regulated by either BSP, SEC or IC

When and where can I sign up for this?

You can sign up for Know Your Customer at list of authorized outlets listed below

 Partner InstitutionNo. of Outlets
1Villarica Pawnshop369
2Prime Asia149
3Tambunting-Antracs38
4Tanglaw Pawnshop17
5PDS1
6Globe Stores24
7Card Bank51
8Rang-ay Bank24
9GM Bank45
10FICO Bank28
11Cantilan Bank36
12D' Asian Hills Bank22
13Rural Bank of Placer5
14Rural Bank of Cauayan18
15Golden Rural Bank of the Philippines8

Can I have more than one mobile number under my name, even if the other numbers are used by others such as my family members?

Yes, you may have more than one mobile number under your name. However, please note that these mobile numbers will share your wallet limit of P100, 000. You will not have a different wallet limit for each. You will need to bring those SIMs with you when you sign up for Know Your Customer.

I have multiple accounts with Globe (both Postpaid and Prepaid) and I am the one using all of them; do I need to register all my accounts to the new Know Your Customer registration?

Yes, you need to visit the nearest KYC outlet to link all your SIMs registered to GCash to your Customer Profile.

Can I remove a mobile number under my customer profile?

Yes, you may remove a mobile number. To do this, simply visit any of the GCash authorized Know Your Customer outlets.

Can I change my personal details?

Yes, you may change your personal details at any of the GCash authorized Know Your Customer outlets. Simply present any VALID document/s or ID to confirm any change.

(Ex: to change your surname after getting married, please present your marriage certificate.)

Can I transfer ownership of a mobile number to another person?

Yes, you may transfer ownership of a mobile number. However, the person you are transferring it to will have to sign up for Know Your Customer as well before the number is linked to his/her name.

I have multiple accounts with Globe, should I have one MPIN for all my accounts or should it be one MPIN for each account? Will this apply to all my accounts for Postpaid and Prepaid?

We recommend that you have different MPINs per GCash account.

What if my registration details are different from the details I submitted to the GCash Know Your Customer outlet? Which one will be used?

The personal details you submitted to the GCash Know Your Customer outlet will override the details you keyed-in during your registration to GCash using the menu, *143# or the Mobile App as long as it is supported by a VALID ID.

What would be the possible downside if I don't get KYC'ed?

If you opt not to get KYC'ed, we will have to limit your access to GCash as required by the Bangko Sentral ng Pilipinas.

  • You will not be able to send GCash using your mobile phone to another GCash-registered mobile number.
  • You can't convert load to GCash or GCash to load, You will not be able to do Cash-In to Self or Cash-Out transactions.
  • ATM withdrawal is not accessible. You can't transact AMEX services especially for 5K above transactions as well as unavailable service for MasterCard - POS and Withdrawal Transactions.

Can I have more than one mobile number under my name, even if the other numbers are used by others such as my family members?

Yes, you may have more than one mobile number under your name. However, please note that these mobile numbers will share your wallet limit of P100, 000. You will not have a different wallet limit for each. You will need to bring those SIMs with you when you sign up for Know Your Customer.

GCash American Express Virtual Pay

Is it true? You're offering free subscription to GCash American Express Virtual Pay?

Yep! All GCash American Express Virtual Pay customers who will register from Jan 1, 2016 to Mar 31, 2016 will experience FREE* subscription.

* Terms and conditions apply

What's the difference between the GCash American Express Virtual Pay and my local credit card?

The GCash American Express Virtual Pay is a prepaid virtual card linked to your GCash mobile wallet.

With this, you can now shop conveniently online, both from local and international sites! It also provides added security in the form of a card that won't get stolen, and a security code that is renewed at your convenience.

The security code consists of four (4) digits. You can request for this for FREE via *143# or through the GCash Mobile app, and will receive the code via SMS.

What are the requirements to apply for a GCash American Express Virtual Pay account?

You have to be a KYC'ed (Know Your Customer) Globe GCASH-registered subscriber, and you need an active email address and a Globe/TM mobile number to apply for an account.

How do I fund my GCash American Express Virtual Pay?

Since the GCash American Express Virtual Card is linked to your GCash Wallet, you can transfer funds to your GCash wallet via:

  • Globe Stores
  • Globe Load Distributors
  • SM Department Stores
  • Partner Rural Bank
  • Partner Pawnshops
  • Online Bank Transfer
  • Bancnet ATM
  • Mobile Phone Banking

What is My Shopping Box (MSB)?

My Shopping Box or MSB is an online package-forwarding service that provides cost-effective shipping solutions for online shoppers and merchants.

It provides a personalized US address where packages can be forwarded to. It also provides flexible shipping options by air or sea, depending on the online shopper's needs.

LGU transaction payments using GCash

What types of Pag-IBIG contributions can I pay using GCash?

Pag-IBIG payments of P100 and P500 (depending on your individual contribution) can be paid using GCash. Pag-IBIG housing loan payments can also be settled using GCash.

Why are the payment options for P100 and P500 only?

The Pag-IBIG Fund's mandated minimum amount for Pag-IBIG I (Monthly Mandatory Savings) payments is Php100.00 while minimum amount for Pag-IBIG II payments is Php500.00.

What is PayBIR?

PayBIR is a project introduced by BIR to support its Tax Collection Drive. Through this service, you may now pay your tax of PHP 10,000 and below via a simple text message!

This sounds convenient! How long will this service be available?

PayBIR was launched in January 2005 for the renewal of Annual Business Registration. It will be available all-year round and will cover other tax types.

Who can avail of this service?

This service is available to all Globe and TM customers. Just be sure that you are registered to GCash in order to enjoy this service. Tax payment via GCash is also accepted for corporate and individual taxpayers.

GCash Libre Padala

What is this promo about?

Starting October 1, 2014, all GCash customers can enjoy the Send Money service of GCash without being charged any fee!

So you mean if I send money amounting to Php800 or higher, I won't be charged any transaction fee?

That's right! Regardless of the amount, Send Money would be free of service charge.

This is awesome! Is this promo open to all GCash users?

Yep! GCash Libre Pera Padala, Send Money for FREE promo is open to all GCash registered customers.

How do I avail of this promo? Do I have to register?

No need to register! The free rate will immediately apply when you send money via GCash during the promo period.

Will the free promo rate apply whether I send money to others or I send money to myself?

Sorry, but the system will not allow you to send money to yourself.

Oh, I see. But will the rate be applicable regardless of how many times I send money?

Yes, regardless of how many times you send money to others, the free promo rate will apply.

How would I know if the free promo rate has taken effect? Will I receive any prompt?

You will receive an SMS notifying you of the free transaction.

Are the rates to perform other GCash transactions also free?

No, it's not. This promo is applicable only to send money/P2P transactions.

Until when will this promo run?

GCash Libre Pera Padala, Send Money for FREE promo will run until further notice.