If you provided your verification details and did not push through with the video call, you are only partially verified. This level of verification expires after a 6-month trial period, and yours may have already expired. If this is the case, complete your video call so you can purchase and link your card. To do this, message https://www.facebook.com/jen.gcash.75 or m.me/jen.gcash.75 that you will be completing your verification process.
We highly encourage you to claim your own card and provide identification (any valid ID) to support that you are the intended recipient. In case you are not able to personally receive the card, you can write an authorization letter and provide any of your valid ID.
In order to use the Mastercard, you need to activate it with your account. To do this, with your GCash number, dial *143#, select GCash > 2 GCash Card > 1 Activate Card, then fill in the necessary details from your GCash Mastercard. Don’t worry! The card also comes with instructions on how activate and what you can do with your GCash Mastercard once you have linked your card.