What is MPIN?

The Mobile Personal Identification Number or MPIN is a four-digit passcode that you will use to authenticate your GCash transactions. This will be asked upon registration through the GCash App, Messenger, or USSD.

Here are some tips to secure your GCash MPIN:

  1. Use an MPIN that is hard to guess – As much as you want an MPIN that is easy to remember, always choose an MPIN that other people cannot easily search or guess such as birthdays, mobile numbers, and other numbers related to your personal information
  2. Do not share your MPIN to anyone – Always keep your MPIN confidential. Be sure to delete all messages containing your MPIN immediately. Remember that GCash will never ask you for your MPIN in unsecured ways such as a phone call, text message, chat message, etc.
  3. Always transact with secured merchants – With the rise of e-commerce and online shops, make sure that you are transacting with trusted merchants. Check if the platform that you’re using has verified the merchant that you are transacting with. Verified merchants usually come with a check mark or a verified badge.

Upon downloading and registering through the app, you will be prompted to nominate a 4-digit MPIN. Simply enter your desired 4-digit MPIN and confirm! After setting up your GCash MPIN, please take time to fill out your account recovery information in order for you to easily access your GCash account next time you forget your MPIN.

  1. Open GCash Official in Messenger. Tap on “Money” in the menu
  2. Swipe left and tap on “Your Account”
  3. Tap on “Change PIN”
  4. Enter your desired MPIN

Setting up your recovery account is helpful in case you forgot your GCash MPIN! Once set up, you can easily retrieve your temporary MPIN through your email or alternative number. Use the temporary MPIN to enter GCash and then you many nominate your desired MPIN. Here are the steps to set your recovery account:

  1. Log-in to your GCash app
  2. Tap on the menu in the upper left corner
  3. Tap “Settings”
  4. Tap on “Account Recovery”
  5. Enter your 4-digit GCash MPIN
  6. Choose 5 security questions and enter your desired answer for each
  7. Enter your recovery email and/or alternative number
  8. Confirm details and submit

Changing your MPIN is quick and easy. Just follow the steps below:

  1. Log-in to your GCash app
  2. Tap on the menu in the upper left corner
  3. Tap “Settings”
  4. Tap on “Change GCash MPIN”
  5. Enter your desired MPIN
  6. Once you confirm your MPIN, you will receive an SMS for your successful change in MPIN