Customer Protect

A commitment to your security

Here in GCash, your security is very important to us. The Customer Protect program is our promise that you will not be held liable for unauthorized transactions made from your account.

View Terms and Conditions

Am I covered?

Am I covered?

Unauthorized Transactions

Transactions you did not do

  • Send Money
  • Bank Transfer
  • Buy Load
  • Borrow Load
  • Pay QR
  • Pay Bills
  • Buy Load
  • Stolen Card (if reported within 24 hours)
    • ATM Withdrawal
    • POS transactions
  • Not Stolen
    • Online Payment
    • Deductions
Failed Transactions

Money movement did not push through

  • Transactions where the money was not transferred
  • Transactions where the amount/balance is wrong
Not Covered

Transactions not covered

  • Swindling: successful monetary transfer but the seller did not fulfill delivery of goods or services
Need to report an issue?

Submit a ticket through our Help Center so we can guide you better.

Submit a Ticket

How Customer Protect’s

refund works

You can get a refund of up to PHP 100,000 if you are a Fully Verified user.

Get Verified

How Customer Protect’s

refund works

You can get a refund of up to PHP 100,000 if you are a Fully Verified user.

Get Verified

Basic User

Get a refund of up to

PHP 2,000

Fully Verified User

Get a refund of up to

PHP 100,000

Tips on reporting

Need to report an issue?

Visit our Help Center so we can guide you better with your concern.

Submit a Ticket

Safeguard your account