Customer Protect

A commitment to your security

Here in GCash, your security is very important to us. The Customer Protect program is our promise that you will not be held liable for unauthorized transactions made from your account.

View Terms and Conditions

Am I covered?

Am I covered?

Unauthorized Transactions

An unauthorized transaction is any payment or activity that you did not do or authorize.


IMPORTANT: Please do not share your MPIN and OTP to anyone. Sharing it means you are authorizing a transaction. GCash representatives will never ask for this information.

  • Buy Load
  • Stolen Card (if reported within 24 hours)
    • ATM Withdrawal
    • POS transactions
  • Not Stolen
    • Online Payment
    • Deductions
Failed Transactions

Money movement did not push through

  • Transactions where the money was not transferred
  • Transactions where the amount/balance is wrong
Not Covered

Transactions not covered

  • Swindling: successful monetary