Am I covered?
Am I covered?
Unauthorized Transactions
An unauthorized transaction is any payment or activity that you did not do or authorize.
IMPORTANT: Please do not share your MPIN and OTP to anyone. Sharing it means you are authorizing a transaction. GCash representatives will never ask for this information.
- Buy Load
- Stolen Card (if reported within 24 hours)
- ATM Withdrawal
- POS transactions
- Not Stolen
- Online Payment
- Deductions
Failed Transactions
Money movement did not push through
- Transactions where the money was not transferred
- Transactions where the amount/balance is wrong
Not Covered
Transactions not covered
- Swindling: successful monetary transfer but the seller did not fulfill delivery of goods or services
- Sharing your MPIN or OTP authorizes any transaction done in your account
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For any queries or concerns, check out our Help Center for answers to the most frequently asked questions about GCash.