To claim from Western Union, go to your GCash App and click Cash-In > Remittance > Western Union. Enter the 10-digit MTCN / tracking number and your expected amount. Confirm the transaction and you should see the money in your GCash wallet balance on the dashboard.
For Western Union, senders do not have to take any special steps to send money from Western Union to GCash. Simply have them send the money as usual and use the MTCN / tracking number to get the money through GCash.
If you are registered to GCash and your account is verified, then you can remit money via GCash. You may find your status below your mobile no. when you click the hamburger menu (3 lines) on the top left-hand corner of the app.
You just need to download or update to the latest GCash App, tap the hamburger menu (3 lines) on the top left corner of the screen, and click verification status below your name. A message will appear telling you to get fully verified and you can follow the steps from there.