FAQ2018-07-01T04:15:04+00:00

Frequently Asked Questions

Frequently Asked Questions

GCash Overview

Can I use my Smart/Sun number to register?2018-08-16T06:06:21+00:00

Yes! GCash is now available on all networks. It’s as easy as downloading the GCash App on the Google Play Store or iOS Store and then making an account. Register now!

What is GCash?2018-08-12T06:54:27+00:00

GCash is a BSP-regulated mobile money service that lets you buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.It’s like having your wallet inside your phone giving you hassle-free and safer ways to go cashless. That’s GCash!

How do I register for a GCash account?2018-08-16T06:05:00+00:00

There are 3 easy ways to start your GCash today!

Via the GCash App

  • Download the app.
  • Enter your mobile number and click Register in the prompt.
  • Provide the necessary information as prompted. Nominate a 4-digit MPIN.

Via *143#

  • On your phone, dial *143# then select ‘GCash’.
  • Select ‘GCash’, then ‘Register’.
  • Nominate a 4-digit MPIN.
  • Provide the necessary information as prompted.

Via Facebook Messenger

  • Download the latest Facebook Messenger app.
  • Search for @gcashofficial.
  • Click the ‘Get Started’ button.
  • Click on the ‘Menu’ button found at the lower left corner.
  • Click on ‘Account’ and select ‘Create an Account’.
  • Type in your Globe/TM mobile number.
  • Type in your Facebook password and wait for a verification message.
  • Wait for the verification code to confirm linking.
How many wallets can I activate per mobile number?2018-07-26T10:13:03+00:00

Since your mobile number is your account, you can only activate one GCash wallet per mobile number.

What other services I can do with GCash App?2018-08-13T08:43:48+00:00

GCash offers different type of services such as paying your Utility Bills, Paying BIR, sending money, making purchases domestically, making purchases from abroad, buying load, buying surfing data, borrowing load, booking movies and also investing money!

How do I start using the app?2018-08-16T06:38:11+00:00

Once you are a GCash subscriber, enter your GCash-registered mobile number on the landing page to log in. You will receive an SMS in this number containing your 6-digit authentication code. Once you have inputted the correct authentication code, you will be redirected to the MPIN login page. Enter your correct 4-digit GCash MPIN to enter the GCash App.

Is there anything else I need to do to be able to start transacting?2018-07-26T10:07:17+00:00

You must ensure that you have enough funds in your GCash wallet for your desired transactions. To get full access to all GCash services, you must also undergo the customer verification process.

Is there a minimum balance I need to maintain in my GCash wallet?2018-08-14T05:02:18+00:00

There is no minimum balance required to maintain your GCash account.

Will my GCash earn interest?2018-08-14T05:06:37+00:00

No, your GCash does not earn interest, as there is no service fee for cashing out at any GCash Partner Outlet.

How To Use GCash

How can I send money?2018-08-14T03:52:23+00:00


To send money via the GCash app:

  1. Select Send Money
  2. Enter the Mobile number or Select a Contact
  3. Enter the Amount Send a custom message (optional)
  4. Confirm
  5. Done

Via Messenger:

If your recipient has GCash, the instructions are as follows:

  1. Select Money
  2. Select Send Money to a Friend
  3. Select Yes when asked if your recipient has a GCash account
  4. Select a contact from Messenger
  5. Input the desired amount
  6. Add a note (optional)
  7. Click Pay
  8. Confirm Payment
  9. Enter your Facebook password
  10. Done

If your recipient does not have a GCash account or you do not know if they do, the instructions are the same. However, they will need to create a GCash account in order to receive the money. GCash will hold the money in the meantime. Once they’ve made their account, GCash will automatically send them the money.

Via USSD *143#:

  1. Select GCash (9)
  2. Select Send Money (4)
  3. Select GCash to GCash or GCash to PayMaya
  4. Enter the desired amount
  5. Enter your MPIN
  6. Enter a message (optional)
  7. Enter the recipient’s number
  8. Confirm
  9. Done
How do I start using the app?2018-08-16T06:38:11+00:00

Once you are a GCash subscriber, enter your GCash-registered mobile number on the landing page to log in. You will receive an SMS in this number containing your 6-digit authentication code. Once you have inputted the correct authentication code, you will be redirected to the MPIN login page. Enter your correct 4-digit GCash MPIN to enter the GCash App.

Is there anything else I need to do to be able to start transacting?2018-07-26T10:07:17+00:00

You must ensure that you have enough funds in your GCash wallet for your desired transactions. To get full access to all GCash services, you must also undergo the customer verification process.

How do I fund my GCash Wallet?2018-08-16T08:52:20+00:00

The process of funding your GCash Wallet (or converting your regular cash to GCash) is called Cash-In. You can Cash-In through BPI Mobile Banking, MoneyGram, Western Union, RCBC Mobile Banking, UnionBank Mobile Banking, PayPal Funds Transfer and MasterCard/Visa debit cards found in the GCash App, or by going to any GCash Partner Outlets (GPOs), including Globe Stores, Puregold, SM Business Center, Cebuana Lhuillier, Villarica Pawnshop, Tambunting Pawnshop, RD Pawnshop, and 7-Eleven Cliqq Kiosks.

For more information, go to gcash.com/cash-in/.

Is there a minimum balance I need to maintain in my GCash wallet?2018-08-14T05:02:18+00:00

There is no minimum balance required to maintain your GCash account.

Does my GCash wallet have a maximum limit?2018-08-14T05:45:40+00:00

If you are not a verified or a partly-verified GCash user, your maximum wallet per month limit is P40,000. If you are a fully verified user, your maximum wallet limit per month is P100,000.

Do the funds in my GCash expire?2018-08-14T05:47:17+00:00

The funds do not have an expiration, but make sure to keep your GCash active by buying load, paying bills, sending money, using GCash MasterCard for online or POS payments, using GCash American Express Virtual Pay, cashing-in/out or withdrawing via ATM. Inactive accounts (those without wallet movement) for over 6 months may be automatically closed or charged with dormancy fee.

Will my GCash earn interest?2018-08-14T05:06:37+00:00

No, your GCash does not earn interest, as there is no service fee for cashing out at any GCash Partner Outlet.

After Cashing-In to my GCash Wallet, how do I proceed with my transactions?2018-08-16T08:55:43+00:00

Simply launch the GCash App and proceed with your desired transaction; you will receive an SMS confirmation from 2882 for every transaction made. You can also access these services through the USSD menu, by dialing *143# on your mobile phone.

For online transactions, you can either generate an American Express Virtual Pay card (which can be found in the GCash App under My Accounts), or use your GCash Mastercard to make online transactions.

How do I encash or withdraw the GCash in my GCash wallet?2018-01-17T16:32:32+00:00

The process of converting your GCash to regular cash is called Cash-Out. You may proceed to any GCash Partner Outlet to Cash-Out. You may also transfer your GCash to your BPI Savings Account by dialing *119# with your mobile phone. If you have a GCash Card, you may withdraw your GCash from any BancNet ATM nationwide.

Products and Services

How can I shop with GCash AMEX Virtual Pay?2018-08-14T02:21:16+00:00

You can treat your GCash AMEX card as any other credit or debit card. Simply input the credentials of your GCash Mastercard on the payments screen.

What are the transactions I can do with GCash?2018-08-14T03:05:20+00:00

GCash offers an array of services, such as paying your Utility Bills, Paying BIR, sending money, making purchases domestically, making purchases from abroad, buying load, buying surfing data, borrowing load, booking movies, and investing money!

How can I send money?2018-08-14T03:52:23+00:00


To send money via the GCash app:

  1. Select Send Money
  2. Enter the Mobile number or Select a Contact
  3. Enter the Amount Send a custom message (optional)
  4. Confirm
  5. Done

Via Messenger:

If your recipient has GCash, the instructions are as follows:

  1. Select Money
  2. Select Send Money to a Friend
  3. Select Yes when asked if your recipient has a GCash account
  4. Select a contact from Messenger
  5. Input the desired amount
  6. Add a note (optional)
  7. Click Pay
  8. Confirm Payment
  9. Enter your Facebook password
  10. Done

If your recipient does not have a GCash account or you do not know if they do, the instructions are the same. However, they will need to create a GCash account in order to receive the money. GCash will hold the money in the meantime. Once they’ve made their account, GCash will automatically send them the money.

Via USSD *143#:

  1. Select GCash (9)
  2. Select Send Money (4)
  3. Select GCash to GCash or GCash to PayMaya
  4. Enter the desired amount
  5. Enter your MPIN
  6. Enter a message (optional)
  7. Enter the recipient’s number
  8. Confirm
  9. Done
How can I shop with GCash Mastercard?2018-08-14T03:27:24+00:00

You can treat your GCash MasterCard as any other debit card. Simply input the credentials of your GCash MasterCard on the payments screen.

How do I buy load?2018-08-14T02:57:01+00:00

To buy load via the GCash app:

  1. Tap on Buy Load
  2. Enter the desired mobile number, or select a contact
  3. Select one of the offered amounts or enter a custom value between 10 – 150
  4. Tap confirm

Via Messenger:

  1. Click Buy Load
  2. Select your number or a different number
  3. Select one of the offered amounts
  4. Tap confirm

Via USSD *143#:

  1. Dial *143#
  2. Select GCash (9)
  3. Select buy load (6)
  4. Select a network
  5. Select Regular load or Promo
  6. Enter an amount of regular load or select a promo
  7. Enter the beneficiary
  8. Enter your MPIN
  9. Tap confirm
How can I pay bills?2018-01-17T17:19:14+00:00

Pay to over 100 billers nationwide! Here’s how:

  1. Log on to the GCash App.
  2. Select ‘Pay Bills.’
  3. Choose biller.
  4. Enter amount and other necessary details.
  5. Confirm.

Please note that payment for bills must be done at least 3 business days before the due date to be processed, and some billers have service fees which will be reflected in your SMS confirmation.

What other services I can do with GCash App?2018-08-13T08:43:48+00:00

GCash offers different type of services such as paying your Utility Bills, Paying BIR, sending money, making purchases domestically, making purchases from abroad, buying load, buying surfing data, borrowing load, booking movies and also investing money!

After Cashing-In to my GCash Wallet, how do I proceed with my transactions?2018-08-16T08:55:43+00:00

Simply launch the GCash App and proceed with your desired transaction; you will receive an SMS confirmation from 2882 for every transaction made. You can also access these services through the USSD menu, by dialing *143# on your mobile phone.

For online transactions, you can either generate an American Express Virtual Pay card (which can be found in the GCash App under My Accounts), or use your GCash Mastercard to make online transactions.

Cash In
How do I fund my GCash Wallet?2018-08-16T08:52:20+00:00

The process of funding your GCash Wallet (or converting your regular cash to GCash) is called Cash-In. You can Cash-In through BPI Mobile Banking, MoneyGram, Western Union, RCBC Mobile Banking, UnionBank Mobile Banking, PayPal Funds Transfer and MasterCard/Visa debit cards found in the GCash App, or by going to any GCash Partner Outlets (GPOs), including Globe Stores, Puregold, SM Business Center, Cebuana Lhuillier, Villarica Pawnshop, Tambunting Pawnshop, RD Pawnshop, and 7-Eleven Cliqq Kiosks.

For more information, go to gcash.com/cash-in/.

After Cashing-In to my GCash Wallet, how do I proceed with my transactions?2018-08-16T08:55:43+00:00

Simply launch the GCash App and proceed with your desired transaction; you will receive an SMS confirmation from 2882 for every transaction made. You can also access these services through the USSD menu, by dialing *143# on your mobile phone.

For online transactions, you can either generate an American Express Virtual Pay card (which can be found in the GCash App under My Accounts), or use your GCash Mastercard to make online transactions.

Cash In via 7-11 Barcode
How do I Cash-In via 7-Eleven?2018-08-14T03:24:00+00:00

Cashing in your GCash account via 7-Eleven is quick and easy! Just follow the steps below to fund your GCash wallet at 7-Eleven:

  1. Select 7-Eleven Barcode in the Cash-In service of the GCash app.
  2. Enter an amount to cash-in, then click Next.
  3. A 7-Eleven barcode will be generated. However, the barcode expires after some time – the date and time is indicated just below the barcode. If it expires, you simply need to generate a new one. You may save a copy of the barcode by clicking the download button on the upper right corner.
  4. Present your barcode to the 7-Eleven cashier. They will scan the barcode to process your cash-in.
  5. You will receive an SMS confirmation for the successful cash-in transaction.
  6. The cashier will print the receipt for your reference.
Cash In via Paypal
What should I do to successfully link my PayPal account to GCash?2018-08-14T05:53:01+00:00

Before you can link your PayPal account to GCash, make sure that your PayPal account:

  • is registered in the Philippines;
  • is a personal type of PayPal account; and
  • the information matches with your verified GCash account information; also,
  • linking your PayPal account also triggers an authorization of a Preapproved Payment Plan to GCash (G-Xchange Inc).

Please note that it is important that your first and last name on your PayPal matches with your first and last name on your GCash account.

What is a preapproved payments plan?2018-04-11T22:45:01+00:00

When you link your PayPal account to GCash, you receive an email from PayPal indicating “you’ve signed up for preapproved payments plan to G-Xchange, Inc.“. This preapproved payments plan gives GCash temporary permission to transfer your Paypal funds to your GCash account, with a limit of USD 2,000 or around PHP 100,000, equivalent to your GCash wallet limit.

What do I need to do so I can start linking my PayPal account to GCash?2018-04-11T22:46:51+00:00

Before you link your Paypal account, disable the System Webview on your Android device

Go to your Device Settings > App > Show System App

Why do I need to log into my Paypal account during the linking process?2018-04-11T22:47:11+00:00

During the linking process, you will be asked to log into your Paypal account to authorize the Preapproved Payment Plan to GCash (G-Xchange Inc). The authorization of the Preapproved Payment Plan allows GCash to transfer your Paypal fund to your wallet. You will need to repeat this step when you reach your Preapproved Payment Plan limit and/or when it’s cancelled.

I can’t “Close and Continue”… What should I do?2018-08-14T06:24:40+00:00

Before you link your PayPal account, disable the System Webview on your Android device.

Go to your Device Settings > App > Show System App

Why do my Paypal transactions have a sending/withdrawal limit?2018-04-11T22:49:12+00:00

For security purposes, Paypal enforces initial limits on the amount you can Cash In per period or per transaction. Until you can complete the steps required by Paypal to remove the sending or withdrawal limit, you will not be able to Cash In as frequently or as much as you would want. You may reach out to Paypal support to ask for more details about the Paypal account sending/withdrawal limits and the steps to remove the limits in your Paypal account.

How do I know that I have successfully linked my Paypal account to GCash?2018-04-24T13:43:30+00:00

After tapping the “Close and Continue” button during Paypal authorization, the GCash app will display a page that your account linking has been successful.

How can I remove or lift my Paypal sending or withdrawal limit so I can cash into my GCash?2018-05-01T09:20:58+00:00

To fully enjoy your GCash cash in via Paypal service, make sure that you do not have a sending/withdrawal limit on your Paypal account. Make sure that you have verified your Paypal account and that sending/withdrawal limit has been lifted.

You may reach out and ask Paypal support for more details on verifying your Paypal account and how to lift the sending/withdrawal limits.

What does the error “No Payment Source Found” mean?2018-05-01T09:33:23+00:00

To resolve the error “Your Cash in cannot be processed because no payment source found“, you need to activate your Paypal account. An activated Paypal account means you have a card or bank account added and confirmed.

You may reach out and contact the Paypal support to get more details on the Paypal Account Activation process.

How can I change the Paypal email linked to my GCash account?2018-05-08T14:48:15+00:00

On your GCash app, go to Menu > My Account > Paypal

If you have successfully linked your Paypal before, the email field is pre-filled with the Paypal email that is currently linked. To change this, tap the email field and input a new Paypal email.

To confirm that you’re changing the linked Paypal account, the app will prompt a message, “Oops! This GCash wallet is already linked to {currently linked email}. Authorizing a new Paypal account will unlink the existing one. Do you want to proceed with linking a different Paypal account?” Tap YES to confirm.

My Paypal account has been deducted with my cash in amount but why is it not reflected in my GCash balance?2018-05-12T04:02:03+00:00

If you have done the GCash cash in process in the app and your Paypal account has been deducted but the amount is not added to your GCash available balance, the transfer of money from the Paypal’s system may have not completed successfully. To facilitate checking and validation in case a refund should be made, you may contact GCash Care and provide the following information:

  • Paypal Email
  • Paypal Transaction ID
  • Transaction Date & Time
  • Amount
  • Screenshot of the transaction confirmation email sent by Paypal
Pay QR
How do I use GCash QR?2018-08-14T06:03:46+00:00

To use GCash QR simply:

  1. Click on Pay QR on the main page
  2. Tap on the “Scan QR Code” Icon
  3. Align the camera at the cashier’s QR code
  4. Once the app detects and identifies the merchant, input the total amount of your purchase
  5. Confirm
  6. Both you and the cashier will receive an SMS from 2882, which will serve as your receipt
What is GCash QR?2018-08-14T03:55:24+00:00

GCash QR, or Scan to Pay, is a seamless way to use your GCash funds to make purchases over the counter by scanning a QR code.

Book Movies
Which cinemas can I Book Movies in?2018-08-14T05:41:20+00:00

Booking movies with GCash is available in all SM Cinemas and Robinsons Cinemas nationwide, and in cinemas that accept GCash payments on the GCash app, GMovies, and Sureseats.com.

The following are cinemas available for Book Movies:

  • Glorietta 4
  • Greenbelt 1
  • Greenbelt 3
  • Alabang Town Center
  • The 30th
  • Vertis North
  • Trinoma
  • U.P.Town Center
  • Fairview Terraces
  • Bonifacio High Street
  • Market! Market!
  • Legazpi
  • Centrio
  • Solenad
  • Harbor Point

To see a complete list, head over to the GCash app, tap the Book Movies icon under Show More, input an email address, and click on the upper right icon beside Nearby Cinemas.

How do I Book Movies with GCash?2018-08-14T05:26:50+00:00

Grab the best seats in the movie house when you book movies with the GCash App! It’s simple, handy, and convenient – here’s how:

  1. Log on to the app, and tap “Book Movies” on the dashboard.
  2. Enter the preferred e-mail address where your tickets will be sent, and select ‘Proceed’ at the bottom of the screen.
  3. Choose a nearby cinema, or click on the upper right icon and choose your preferred cinema.
  4. A list of movies will appear on the screen. Tap on movie posters to see the film’s description.
  5. Tap on “Book Movie” below the movie of your choice.
  6. For reserved seats, tap on the Available boxes to select your seats. For free seating, simply input the number of tickets you wish to buy.
  7. If you have a promo code, you may enter it at the bottom of your screen.
  8. Tap continue, then confirm your details on the confirmation page.
  9. Upon successful payment, you will receive an e-mail with e-movie tickets.