FAQ2018-08-24T07:21:13+00:00

Frequently Asked Questions

Frequently Asked Questions

What is a mobile wallet?2018-08-16T06:02:34+00:00

A mobile wallet is a way to carry your money inside your cellphone instead of an actual wallet.

What is GCash?2018-08-12T06:54:27+00:00

GCash is a BSP-regulated mobile money service that lets you buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.It’s like having your wallet inside your phone giving you hassle-free and safer ways to go cashless. That’s GCash!


How many wallets can I activate per mobile number?2018-07-26T10:13:03+00:00

Since your mobile number is your account, you can only activate one GCash wallet per mobile number.

After Cashing-In to my GCash Wallet, how do I proceed with my transactions?2018-08-16T08:55:43+00:00

Simply launch the GCash App and proceed with your desired transaction; you will receive an SMS confirmation from 2882 for every transaction made. You can also access these services through the USSD menu, by dialing *143# on your mobile phone.

For online transactions, you can either generate an American Express Virtual Pay card (which can be found in the GCash App under My Accounts), or use your GCash Mastercard to make online transactions.

How do I fund my GCash Wallet?2018-08-16T08:52:20+00:00

The process of funding your GCash Wallet (or converting your regular cash to GCash) is called Cash-In. You can Cash-In through BPI Mobile Banking, MoneyGram, Western Union, RCBC Mobile Banking, UnionBank Mobile Banking, PayPal Funds Transfer and MasterCard/Visa debit cards found in the GCash App, or by going to any GCash Partner Outlets (GPOs), including Globe Stores, Puregold, SM Business Center, Cebuana Lhuillier, Villarica Pawnshop, Tambunting Pawnshop, RD Pawnshop, and 7-Eleven Cliqq Kiosks.

For more information, go to gcash.com/cash-in/.

Is there anything else I need to do to be able to start transacting?2018-07-26T10:07:17+00:00

You must ensure that you have enough funds in your GCash wallet for your desired transactions. To get full access to all GCash services, you must also undergo the customer verification process.

How do I start using the app?2018-08-16T06:38:11+00:00

Once you are a GCash subscriber, enter your GCash-registered mobile number on the landing page to log in. You will receive an SMS in this number containing your 6-digit authentication code. Once you have inputted the correct authentication code, you will be redirected to the MPIN login page. Enter your correct 4-digit GCash MPIN to enter the GCash App.

Can I use my Sun Cellular/Smart number to register?2018-07-26T10:01:44+00:00
How do I register for a GCash account?2018-08-16T06:05:00+00:00

There are 3 easy ways to start your GCash today!

Via the GCash App

  • Download the app.
  • Enter your mobile number and click Register in the prompt.
  • Provide the necessary information as prompted. Nominate a 4-digit MPIN.

Via *143#

  • On your phone, dial *143# then select ‘GCash’.
  • Select ‘GCash’, then ‘Register’.
  • Nominate a 4-digit MPIN.
  • Provide the necessary information as prompted.

Via Facebook Messenger

  • Download the latest Facebook Messenger app.
  • Search for @gcashofficial.
  • Click the ‘Get Started’ button.
  • Click on the ‘Menu’ button found at the lower left corner.
  • Click on ‘Account’ and select ‘Create an Account’.
  • Type in your Globe/TM mobile number.
  • Type in your Facebook password and wait for a verification message.
  • Wait for the verification code to confirm linking.



Cashing-In

How much can I Cash-In to my wallet?2018-08-20T03:32:21+00:00

For a non-verified or non-KYC’d customer, the limit is P40,000 a month. However, verified or KYC’d GCash users can cash in up to P100,000 a month! For PowerPay+ employees, the wallet limit is P500,000 a month.

Are there any fees to Cash-In?2018-08-20T03:33:25+00:00

There is no service fee for Cashing-In through 7-Eleven and other GCash Partner Outlets, Paypal, UnionBank, and linked debit cards! However, for BPI and RCBC, the fee is P1.00 each time you Cash-In.

How do I fund my GCash Wallet?2018-08-16T08:52:20+00:00

The process of funding your GCash Wallet (or converting your regular cash to GCash) is called Cash-In. You can Cash-In through BPI Mobile Banking, MoneyGram, Western Union, RCBC Mobile Banking, UnionBank Mobile Banking, PayPal Funds Transfer and MasterCard/Visa debit cards found in the GCash App, or by going to any GCash Partner Outlets (GPOs), including Globe Stores, Puregold, SM Business Center, Cebuana Lhuillier, Villarica Pawnshop, Tambunting Pawnshop, RD Pawnshop, and 7-Eleven Cliqq Kiosks.

For more information, go to gcash.com/cash-in/.

How do I Cash-In via 7-Eleven?2018-08-14T03:24:00+00:00

Cashing in your GCash account via 7-Eleven is quick and easy! Just follow the steps below to fund your GCash wallet at 7-Eleven:

  1. Select 7-Eleven Barcode in the Cash-In service of the GCash app.
  2. Enter an amount to cash-in, then click Next.
  3. A 7-Eleven barcode will be generated. However, the barcode expires after some time – the date and time is indicated just below the barcode. If it expires, you simply need to generate a new one. You may save a copy of the barcode by clicking the download button on the upper right corner.
  4. Present your barcode to the 7-Eleven cashier. They will scan the barcode to process your cash-in.
  5. You will receive an SMS confirmation for the successful cash-in transaction.
  6. The cashier will print the receipt for your reference.

Cashing-In via PayPal

Why do my Paypal transactions have a sending/withdrawal limit?2018-08-20T03:54:42+00:00

For security purposes, PayPal enforces initial limits on the amount you can Cash-In per period or per transaction. Until you can complete the steps required by PayPal to remove the sending or withdrawal limit, you will not be able to Cash-In as frequently or as much as you would want. You may reach out to PayPal support to ask for more details about the PayPal account sending/withdrawal limits and the steps to remove the limits in your PayPal account.

Why do I need to log into my Paypal account during the linking process?2018-08-20T03:50:09+00:00

During the linking process, you will be asked to log into your Paypal account to authorize the Preapproved Payment Plan to GCash (G-Xchange Inc). The authorization of the Preapproved Payment Plan allows GCash to transfer your Paypal funds to your e-wallet. You will need to repeat this step when you reach your Preapproved Payment Plan limit and/or when it’s cancelled.

What is a preapproved payments plan?2018-04-11T22:45:01+00:00

When you link your PayPal account to GCash, you receive an email from PayPal indicating “you’ve signed up for preapproved payments plan to G-Xchange, Inc.“. This preapproved payments plan gives GCash temporary permission to transfer your Paypal funds to your GCash account, with a limit of USD 2,000 or around PHP 100,000, equivalent to your GCash wallet limit.

What does the error “No Payment Source Found” mean?2018-08-20T03:58:42+00:00

To resolve the error “Your Cash-In cannot be processed because no payment source found”, you need to activate your PayPal account. An activated PayPal account means you have a card or bank account added and confirmed.

You may reach out and contact the PayPal support to get more details on the PayPal Account Activation process.

My Paypal account has been deducted with my Cash-In amount but why is it not reflected in my GCash balance?2018-08-20T05:21:20+00:00

If you have done the GCash Cash-In process in the app and your PayPal account has been deducted but the amount has not yet been added to your GCash balance, the transfer of money from the PayPal’s system may have not completed successfully. To facilitate checking and validation in case a refund should be made, you may contact GCash Care and provide the following information:

  • PayPal Email
  • PayPal Transaction ID
  • Transaction Date & Time
  • Amount
  • Screenshot of the transaction confirmation email sent by PayPal
I can’t “Close and Continue”… What should I do?2018-08-20T03:52:57+00:00

Before you link your PayPal account, disable the System Webview on your Android device.

Go to your Device Settings > App > Show System App and disable the Android System Webview from there.

What do I need to do so I can start linking my PayPal account to GCash?2018-08-20T03:48:50+00:00

Before you link your Paypal account, disable the System Webview on your Android device.

Go to your Device Settings > App > Show System App and disable Android System WebView there.

What should I do to successfully link my PayPal account to GCash?2018-08-14T05:53:01+00:00

Before you can link your PayPal account to GCash, make sure that your PayPal account:

  • is registered in the Philippines;
  • is a personal type of PayPal account; and
  • the information matches with your verified GCash account information; also,
  • linking your PayPal account also triggers an authorization of a Preapproved Payment Plan to GCash (G-Xchange Inc).

Please note that it is important that your first and last name on your PayPal matches with your first and last name on your GCash account.

How do I know that I have successfully linked my PayPal account to GCash?2018-08-20T03:55:39+00:00

After tapping the “Close and Continue” button during PayPal authorization, the GCash App will display a page that your account linking has been successful.

How can I remove or lift my PayPal sending or withdrawal limit so I can Cash-In to my GCash?2018-08-20T03:57:40+00:00

To fully enjoy your GCash Cash-In via PayPal service, make sure that you have verified your PayPal account and that the sending/withdrawal limit on your PayPal account has been lifted.

You may reach out and ask PayPal support for more details on verifying your PayPal account and how to lift the sending/withdrawal limits.

How can I change the Paypal email linked to my GCash account?2018-08-20T05:14:02+00:00

On your GCash App, go to Menu > My Account > PayPal.

If you have successfully linked your PayPal account to GCash before, the email field is pre-filled with the PayPal email that is currently linked. To change this, tap the email field and input a new PayPal email.

To confirm that you’re changing the linked Paypal account, the app will prompt a message, “Oops! This GCash wallet is already linked to {currently linked email}. Authorizing a new Paypal account will unlink the existing one. Do you want to proceed with linking a different Paypal account?” Tap YES to confirm.


Cashing-Out

How do I Cash-Out / withdraw the money from my GCash wallet?2018-08-20T03:36:18+00:00

You may Cash-Out by withdrawing at any ATM using your GCash MasterCard, or cashing out at any GCash Partner Outlets.


At any authorized GCash Partner Outlet:
1. Fill out a GCash form.
2. Present required identification to the cashier.
3. Cashier processes the Cash-Out and subscriber shall receive an SMS message.
4. Subscriber confirms Cash-Out by replying with MPIN.
5. You will then be given the cash.

Are there any fees for Cashing-Out?2018-08-20T03:37:13+00:00

Cashing-Out is completely free!


Other Fund Related Questions

Will my GCash earn interest?2018-08-14T05:06:37+00:00

No, your GCash does not earn interest, as there is no service fee for cashing out at any GCash Partner Outlet.

Is there a minimum balance I need to maintain in my GCash wallet?2018-08-14T05:02:18+00:00

There is no minimum balance required to maintain your GCash account.

Do the funds in my GCash expire?2018-08-14T05:47:17+00:00

The funds do not have an expiration, but make sure to keep your GCash active by buying load, paying bills, sending money, using GCash MasterCard for online or POS payments, using GCash American Express Virtual Pay, cashing-in/out or withdrawing via ATM. Inactive accounts (those without wallet movement) for over 6 months may be automatically closed or charged with dormancy fee.

Does my GCash wallet have a maximum limit?2018-08-20T03:39:30+00:00

If you are not a fully- or partially-verified GCash user, your maximum wallet per month limit is P40,000. If you are a fully-verified user, your maximum wallet limit per month is P100,000.


Which cinemas can I Book Movies in?2018-08-20T06:03:00+00:00

Booking movies with GCash is available in all SM Cinemas and Robinsons Cinemas nationwide, and in cinemas that accept GCash payments on the GCash App, GMovies, and Sureseats.com.

The following are cinemas available for Book Movies:

  • Glorietta 4
  • Greenbelt 1
  • Greenbelt 3
  • Alabang Town Center
  • Ayala the 30th
  • Vertis North
  • Trinoma
  • U.P.Town Center
  • Fairview Terraces
  • Bonifacio High Street
  • Market! Market!
  • Legazpi
  • Centrio
  • Solenad
  • Harbor Point

To see a complete list, head over to the GCash App, tap the Book Movies icon under Show More, input an email address, and click on the upper right icon beside Nearby Cinemas.

I accidentally sent money to the wrong number. What do I do?2018-08-20T05:40:06+00:00

Send us a message at m.me/GCashCare and we will assist you in returning the funds to your wallet.

How do I Borrow Load?2018-08-20T05:28:38+00:00

If you’re short on buying load for yourself, you can try the Borrow Load feature.

Select the Borrow Load icon on the GCash App dashboard, and choose either P10 or P20 to borrow. Make sure you have at least P20 in your GCash wallet!

After agreeing to the Terms and Conditions, your loan (or Borrow Load request) will be received, and an email verification will be sent. Just click on the link in the email to confirm.

Once verified, your mobile number will be loaded! Please make sure to pay back the loan before it’s due by Cashing-In the load amount you borrowed to your GCash account 2 days after your Borrow Load transaction was processed.

How do I use GCash QR?2018-08-20T06:15:28+00:00

To use GCash QR simply:

  1. Click on Pay QR on the main page.
  2. Tap on the “Scan QR Code” Icon.
  3. Align the camera at the cashier’s QR code.
  4. Once the app detects and identifies the merchant, input the total amount of your purchase.
  5. Confirm transaction details.
  6. Both you and the cashier will receive an SMS from 2882, which will serve as your receipt.
What is GCash QR?2018-08-14T03:55:24+00:00

GCash QR, or Scan to Pay, is a seamless way to use your GCash funds to make purchases over the counter by scanning a QR code.

How do I Book Movies with GCash?2018-08-20T05:45:08+00:00

Grab the best seats in the movie house when you Book Movies with the GCash App!

  1. Log on to the GCash App, and tap “Book Movies” on the dashboard.
  2. Enter the preferred email address where your tickets will be sent, and select ‘Proceed’ at the bottom of the screen.
  3. Choose a nearby cinema, or click on the upper right icon and choose your preferred cinema.
  4. A list of movies will appear on the screen. Tap on movie posters to see the film’s description.
  5. Tap on “Book Movie” below the movie of your choice.
  6. For reserved seats, tap on the available boxes to select your seats. For free seating, simply input the number of tickets you wish to buy.
  7. If you have a promo code, you may enter it at the bottom of your screen.
  8. Tap continue, then confirm your details on the confirmation page.
  9. Upon successful payment, you will receive an email with your e-movie tickets.
How do I send money to others?2018-08-20T05:35:49+00:00


To send money via the GCash App:

  1. Select Send Money.
  2. Enter the recipient’s mobile number or select a contact from your contact list.
  3. Enter the amount you want to send. You can also write a custom message to your recipient if you want!
  4. Confirm the transaction details.
  5. Done!

Via Messenger:

If your recipient has GCash, the instructions are as follows:

  1. Select Money.
  2. Select Send Money to a Friend.
  3. Select Yes when asked if your recipient has a GCash account.
  4. Select a contact from Messenger.
  5. Input the desired amount.
  6. Write a custom message to your recipient if you want.
  7. Click Pay.
  8. Confirm Payment.
  9. Enter your Facebook password.
  10. Done!

If your recipient does not have a GCash account or you do not know if they do, the instructions are the same. However, they will need to create a GCash account in order to receive the money. GCash will hold the money in the meantime. Once they’ve made their account, GCash will automatically send them the money.

Via USSD *143#:

  1. Select GCash (9).
  2. Select Send Money (4).
  3. Select GCash to GCash or GCash to PayMaya.
  4. Enter the desired amount.
  5. Enter your MPIN.
  6. Write a custom message to your recipient if you want.
  7. Enter the recipient’s number.
  8. Confirm the transaction details.
  9. Done!
How do I buy load?2018-08-20T05:25:10+00:00

To buy load via the GCash App:

  1. Tap on Buy Load.
  2. Enter the desired mobile number, or select a contact from your contacts list.
  3. Select one of the offered amounts or enter a custom value between 10 – 150.
  4. Tap confirm.

Via Messenger:

  1. Click Buy Load.
  2. Select your mobile number or a different mobile number.
  3. Select one of the offered amounts.
  4. Tap confirm.

Via USSD *143#:

  1. Dial *143#.
  2. Select GCash (9).
  3. Select Buy Load (6).
  4. Select a network.
  5. Select Regular load or Promo.
  6. Enter an amount of regular load or select a promo.
  7. Enter the beneficiary mobile number.
  8. Enter your MPIN.
  9. Tap confirm.
What are the transactions I can do with GCash?2018-08-14T03:05:20+00:00

GCash offers an array of services, such as paying your Utility Bills, Paying BIR, sending money, making purchases domestically, making purchases from abroad, buying load, buying surfing data, borrowing load, booking movies, and investing money!

What other services I can do with GCash App?2018-08-13T08:43:48+00:00

GCash offers different type of services such as paying your Utility Bills, Paying BIR, sending money, making purchases domestically, making purchases from abroad, buying load, buying surfing data, borrowing load, booking movies and also investing money!


GCash American Express Virtual Pay

How do I get a GCash American Express Virtual Pay?2018-08-20T07:59:49+00:00

You can find GCash Amex by tapping the icon on the upper left, and selecting My Account. Then, you can register your American Express Virtual Pay just by entering your email address. Once you’re done, you’ll receieve an SMS with your AMEX details.

How can I shop with GCash Amex Virtual Pay?2018-08-20T06:22:55+00:00

You can treat your GCash AMEX card as any other credit or debit card. Simply input the credentials of your GCash Mastercard on the payments screen.


GCash Mastercard

How do I get a GCash Mastercard?2018-08-20T08:00:43+00:00

GCash Mastercards can be bought at Globe Stores for P150! You just need to fill up a GCash service form, bring a valid ID, and yourself (proxies cannot get your card for you).

How can I shop with GCash Mastercard?2018-08-20T08:01:28+00:00

You can treat your GCash Mastercard as any other debit card. Simply input the credentials of your GCash Mastercard on the payments screen.


GCash QR

How do I use GCash QR?2018-08-20T06:15:28+00:00

To use GCash QR simply:

  1. Click on Pay QR on the main page.
  2. Tap on the “Scan QR Code” Icon.
  3. Align the camera at the cashier’s QR code.
  4. Once the app detects and identifies the merchant, input the total amount of your purchase.
  5. Confirm transaction details.
  6. Both you and the cashier will receive an SMS from 2882, which will serve as your receipt.
What is GCash QR?2018-08-14T03:55:24+00:00

GCash QR, or Scan to Pay, is a seamless way to use your GCash funds to make purchases over the counter by scanning a QR code.