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GCash Survey
Eurus 3.0
Plutus
October 2023, a study among GCash users with High Send Money transactions
Virgo Set B (test)
October 2023
Quantitative survey across GCash consumer segments
GCash Survey
October 2023
Quantitative survey across GCash consumer segments
Virgo Set A (test)
October 2023
Quantitative survey across GCash consumer segments
GCash Survey
October 2023
Quantitative survey across GCash consumer segments
Libra GAH
September 2023
To understand Pay Bills behavior of Globe Postpaid and Globe at Home subscribers.
Libra GPP
September 2023
To understand Pay Bills behavior of Globe Postpaid and Globe at Home subscribers.
Veneto
September 2023 To understand customer journey of using GCash Padala
Scorpio
Feature Card
Ganymede (Internal Survey)
April-May 2023
To understand the strategy's possible impact to Non-Power Users and determine how this will affect the business.
Sage
March 2023
To measure users' financial literacy
GCash NPS Survey 2023 (Feature Card)
December 31, 2022 to December 31, 2023
To monitor the NPS of the GCash app, use cases, and features and to determine the level of satisfaction of our customers with GCash and the products within the app.
GCash NPS Survey (Feature Card)
April 2 to December 31, 2022
To monitor the NPS of the GCash app, use cases, and features and to determine the level of satisfaction of our customers with GCash and the products within the app.
GCash NPS Survey 2023 (Pop-up)
December 31, 2022 to December 31, 2023
To monitor the NPS of the GCash app, use cases, and features and to determine the level of satisfaction of our customers with GCash and the products within the app.
GCash NPS Survey 2023 (Promo Card)
December 31, 2022 to December 31, 2023
To monitor the NPS of the GCash app, use cases, and features and to determine the level of satisfaction of our customers with GCash and the products within the app.
Eurus (Pop-up)
December 2022
To understand the behavior of users and non-users of GCash Buy Load UC
GCash Security Survey Q4 (Pop-up)
November-December 2022
To enhance the sense of security among GCash users.
Eurus
December 2022
To understand the behavior of users and non-users of GCash Buy Load UC
Basil
Nov 30 to Dec 16, 2022
Identify reasons for lapsing from GSave and GInvest
GCash Security Survey Q4
November-December 2022
To enhance the sense of security among GCash users.
GCash Jr KYC Survey
October 2022
Understand the KYC journey and painpoints of GCash Jr users who haven't completed or weren't successful with the KYC process.
Pay Bills Survey
October 2022
Determine type of bills usually paid via GCash versus other digital and offline MOPs
Explore drivers and barriers in paying bills via GCash
Understand consideration and reason for preferred pay bills’ MOP aside from GCash
For non users: Identify reason for not using Pay Bills UC
For inactive users: Identify reason for lapsing and what will make them use Pay Bills UC again
Miranda
October 2022
Explore usage and attitude of GOMO users towards the brand
Identify the role and importance of GCash in the overall experience of GOMO users
Identify drivers and barriers when buying GOMO load via GCash’s GLife vs. Buy Load UC
GCash Security Survey Q3
September 2022
To enhance the sense of security among GCash users.
Flash
Aug 30 to Sep 10, 2022
To understand the motivations and usage behavior of Power Users of Send Money feature.
Verdana
July 26 to Aug 26, 2022
To land actionable insights for the identified activity cohorts.
Sarno
June 18 to July 18, 2022
To pinpoint possible reasons for decline in lucky load play rate and possible action points to mitigate the downtrend.
Sherlock
May 30 - June 3, 2022
This study aims to test name suggestions for a new GCash feature
GCash Security Survey Q2
June 2022
To enhance the sense of security among GCash users.
Carey
May 18 to 31, 2022
To uncover their habits, preferences, and experiences of users who were seeded vouchers in the past.
Sunisa (SMS)
April 5 to 31, 2022
To uncover their habits, preferences, and experiences of users who were seeded vouchers in the past.
Sunisa (Promo Card)
April 5 to 31, 2022
To uncover their habits, preferences, and experiences of users who were seeded vouchers in the past.
GCash NPS Survey (Promo Card) v2
April 2 to December 31, 2022
To monitor the NPS of the GCash app, use cases, and features and to determine the level of satisfaction of our customers with GCash and the products within the app.
GCash NPS Survey (Banner) v2
January 2 to December 31, 2022
To monitor the NPS of the GCash app, use cases, and features and to determine the level of satisfaction of our customers with GCash and the products within the app.
GCash NPS Survey (SMS) v2
April 2 to December 31, 2022
To monitor the NPS of the GCash app, use cases, and features and to determine the level of satisfaction of our customers with GCash and the products within the app.
Hujin 6
April 4 to April 8, 2022
This study aims to get insights from parents of kids aged 6-17 years old about GInvest for their kids.
Simone (Quant)
March 14 to 31, 2022
To understand the perceptions and behavior of GCash users who have tried GCredit or who are eligible but have never tried.
Underwood (Quant)
March 9 to 31, 2022
To understand the perceptions and behavior of GCash users who use GCash Mastercard/AMEX/Non-carded.
GCash Security Survey Q1
March 1 to 31, 2022
To enhance the sense of security among GCash users.
Omega
January 13 to 20, 2022
To identify the reasons behind their previous rating on the NPS survey.
Quad
January 17 to 28, 2022
'To understand the loans category, GLoan business, and GLoan customers.
GCash NPS Survey (Promo Card)
January 3 to December 31, 2022
To monitor the NPS of the GCash app, use cases, and features and to determine the level of satisfaction of our customers with GCash and the products within the app.
GCash NPS Survey (Banner)
January 3 to December 31, 2022
To monitor the NPS of the GCash app, use cases, and features and to determine the level of satisfaction of our customers with GCash and the products within the app.
GCash NPS Survey (SMS)
January 3 to December 31, 2022
To monitor the NPS of the GCash app, use cases, and features and to determine the level of satisfaction of our customers with GCash and the products within the app.
GCash Survey (Habits and Preferences)
November 29 to December 11, 2021
To understand the habits and preferences of GCash users.
GCash Survey (Habits and Preferences)
November 29 to December 11, 2021
To understand the habits and preferences of GCash users.
GCash Survey (Habits and Preferences)
November 29 to December 11, 2021
To understand the habits and preferences of GCash users.
GCash Security Survey Q4
December 6 to 31, 2021
To enhance the sense of security among GCash users.
Rated K Interview Candidate Form
November 23 - November 31, 2021
GCash NPS Survey
December 3 to 31, 2021
To monitor the NPS of the GCash app, use cases, and features and to determine the level of satisfaction of our customers with GCash and the products within the app.
Promo Study – SH
November 19-30
To get feedback on the promos offered in GCash.
Promo Study – GP
November 19-30
To get feedback on the promos offered in GCash.
Promo Study – FP
November 19-30
To get feedback on the promos offered in GCash.
Promo Study – LZ
November 19-30
To get feedback on the promos offered in GCash.
GCash Voucher Study (LH)
November 13 - 30, 2021
Study for low habit voucher users.
GCash Security 4
September 6 - October 30, 2021
Project Soho
July 1 to 11
This study aims to determine name preference for Installment product.
Project Blissey Survey
June 28 - July 31, 2021
GCash Survey
June 15, 2021 to July 15, 2021
Survey for online sellers.
GInvest Feedback Form (Did Not Transact)
GInvest Feedback Form (Did Not Transact)
March 2, 2021 to March 16, 2021
GInvest Feedback Form (Transacted)
GInvest Feedback Form (Transacted)
March 2, 2021 to March 16, 2021
Hujin 3.0
Project Hujin 3.0
Study about GCash parent users intent on opening a Junior e-wallet account for kids.
Project Hydra (Cash-In)
Project Hydra (Cash-In)
Feb 22 - March 12, 2021
Project Gemini (SSS)
Project Gemini (SSS Study)
February 22 - March 12, 2021
GInvest Sign Up Form
February 22 to March 16, 2021
GInvest Sign Up Form
GCash Users Survey 2
January 27 - February 19
The study aims to understand the reasons why they registered with GCash
GCash Users Survey
January 27 - February 19
The study aims to understand the reasons why they registered with GCash
GCash Security Survey
January 2021 to March 2021
GCash Security Survey
November 11 to November 30
This study aims to make customers feel secured in using GCash.
GCash User Profile Survey
October 20 - October 31
To better understand GCash users in order to improve our service delivery and customers’ GCash
experience
New GCash Users Survey
September 8 to September 25
Survey for new GCash users (DSWS-SAP Beneficiaries)
Pay QR Survey – GCash
To improve customer's experience in Cashing In/Out in GPOs and using Pay QR
Aug 28 - Sep 11, 2020
Cash In survey
August 20 - August 26, 2020
This study aims to understand offline and online Cash in users
Paybills Survey
GCash Pay bills
Pay QR Survey
Project Marco (Pay QR Survey)
Jul 29 - 12, 2020
Pay QR Survey
July 22 - July 29
To improve customer's experience in using Pay QR
Send Money Survey
July 16 - July 31
Cohort 3: P2P user - sends money - 15 or more transactions per month
Send Money Survey
July 16 - July 31
Cohort 2: P2P user - sends money - 10 - 14 transactions per month
Send Money Survey
July 16 - July 31
Cohort 1: P2P User - Sends Money - 1 to 9 transactions per month
Project Luna 2
July 9 - July 31, 2020
This study aims to understand users' overall app experience.
GCash User Profile Survey
June 29 - July 6
This study aims to understand GCash Users' Profiles.
Survey on On Ground Acquired User
June 24-July 15 2020
This study aims to understand the reason for drop off of the on-ground acquisition subs
Project Cloy – RTN
June 24 - July 15 2020
This study aims to understand the reason of the on-ground acquisition subs retained in using GCash
GCash Advertisement Survey
WCYD 2.0 Study Storyboard 3
GCash Advertisement Survey
WCYD 2.0 Study Storyboard 2
GCash Advertisement Survey
WCYD 2.0 Survey (Storyboard 1)
Survey on GCash forest
May 1 - June 15, 2020
This study aim to understand why to these user collect ones but never collect again
Survey on GCash forest
May 1 - June 15 2020
This study aims to understand those user who registered didn't collect their green energy.
Survey on GCash forest
May 1 - June 15 2020
This study aims to understand the GCash forest active user behavior
Mobile Wallets Survey
March 2-10
This study aims to further understand perception towards different e-wallet brands.
GCash Survey
January 17 - January 21
This survey aims to gather feedback on the GCash Shake Shake promo.
GCash NPS 2020
This study aims to understand users'overall experience.
App Measurement Survey
December 9, 2019 - January 31, 2019
This study aims to understand users' general GCash app experience.