Your GCash FAQs, Answered!

During these challenging times, we want to make sure that all the GCash information you need is within your reach. Find out about the latest available cash-in and cash-out locations, our GCredit penalty fee waiver within the quarantine period, and more GCash FAQs that need answering!

If you have any more questions, visit the GCash Help Center to search for your question topic or submit a ticket regarding your account.

Where can I cash-in?

You can cash-in through online banking or over-the-counter at Puregold, 7-Eleven, Palawan Pawnshop, or Villarica Pawnshop.

For the complete list of all cash-in partners, visit https://www.gcash.com/available-cash-in-partners-2020/. This list is updated regularly to reflect our available partners, but we also advise that you contact or check your preferred partner’s social media accounts to ensure that they are open and online before transacting.

Where can I cash-out?

You can cash-out at Puregold, Palawan Pawnshop, or Villarica Pawnshop.

For the complete list of all cash-out partners, visit https://www.gcash.com/available-cash-in-partners-2020/. This list is updated regularly to reflect our available partners, but we also advise that you contact or check your preferred partner’s social media accounts to ensure that they are open and online before visiting. Ensure that you are wearing a face mask, and continue to practice social distancing too!

Is there a GCredit penalty waiver?

Yes! If your due date is within March 17 to April 12, you are eligible for a penalty fee waiver if you are unable to pay or cash-in on your GCash account by your due date.

Please be reminded that our system will still auto-deduct your GCredit used credit limit on your due date if you have enough balance on your GCash account. GCredit interests and used credit limits are also not waived.

I forgot my MPIN. What do I do?

If you have previously nominated your security questions, simply tap Forgot MPIN on the GCash login screen. You will receive an authentication code to access your security questions. After answering them correctly, you will be able to change your MPIN.

If you haven’t nominated your security questions, please submit a ticket to Help Center to request an MPIN reset.

Still have any more FAQs or concerns we weren’t able to answer? Visit the GCash Help Center to submit a ticket regarding your account, or call us at 2882 from 9AM-6PM daily so we can help!

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