What did you do to report your issue?
Nag-adto ko diretso sa GCash Service Center.
Translated: I went directly to GCash Service Center (help.gcash.com).
How did GCash resolve your concern?
Ila dayung gi-refer unfortunately dili nila ma-send ang email because real-time basis. What they can do is maghatag lang daw ug official validation. Unya gi-screenshot na lang namo then mao na lang dayun among gi-present sa bank as proof of payment…nasulod ang money ani nga bank. Ilang gi-validate.
Translated: They (Customer Service) told me that unfortunately, they couldn’t send me an email because it had to be sent on a real-time basis. What they can do is offer an official validation. We took a screenshot (of the validation) and showed it to the bank as proof of payment…then the transaction was accepted at the bank, they validated it.
Did the response make you feel Safe with GCash?
Abrupt ilang response, so murag the day na nag-email ko same day nag-reply ang GCash Service Center. Na-close na dayun ang case the next day. Nice jud kaayo nga app kay dili ka nila pasagdan.
Translated: The response was abrupt, like GCash Service Center replied to me on the same day I sent an email. The case was already closed by the next day. The app is nice because they won’t neglect you.